Karissa Carpenter- Sanseverino
Fair Oaks,CA
Summary
911 Call Dispatcher
Organized and dependable candidate seeking a position on the Tactical Dispatch Team. Eager to share my skills and work alongside SWAT, SED and CINT teams responding to critical incidents.
Overview
6
6
years of professional experience
Work History
911 Dispatcher
Sacramento County Sheriff's Office
12.2021 - Current
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Answered calls from automatic routing system and took basic information from callers.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Records Specialist LV 2
Sacramento County Sheriff's Office
01.2020 - 12.2021
- Perform law enforcement and civil clerical work involving judgment and accuracy
- Obtain information from department personnel, outside agencies, attorneys/lawyers, and the general public
- Understand legal terminology; as well as comprehend, interpret, explain, and apply legal codes and procedures
- Remain calm and respectful while dealing with the public under stressful/upsetting circumstances
- Utilize time management and multi-tasking capabilities
- Use telephone equipment to communicate with customers, law enforcement personnel and dispatch records
- Maintained and updated records through dedicated digital database.
Customer Service Volunteer
Sacramento County Sheriff's Office
01.2019 - 01.2020
- Crime report writing and Fingerprinting services.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Served as a reliable point of contact for customers seeking assistance or information regarding services provided by the organization.
- Contributed to the organization''s mission by consistently providing exceptional customer service experiences.
Crisis line counselor/ Regional Outreach Coordinator
Wellspace Health
01.2018 - 01.2020
- Performance in a high call volume fast paced work environment
- Assisted in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Speaking and educating about the hotline services at community events and schools
- Developing and sustaining relationships with various healthcare professionals and treatment centers within the region
- Reporting and documenting data for quarterly outreach to resources in all areas we provide service.
Education
B.A. Psychology/Minor Criminal Justice -
San Francisco State College University
01.2018
A.A Social Science - Psychology
De Anza Jr. College
01.2016
Graduate -
Pleasant Valley High School
01.2013
Skills
- POST Certified
- Communications Training Officer
- Suicide Prevention and Risk Assessment Training
- Terrorism Liaison Officer
- Dispatch Priming Training
Timeline
911 Dispatcher
Sacramento County Sheriff's Office
12.2021 - Current
Records Specialist LV 2
Sacramento County Sheriff's Office
01.2020 - 12.2021
Customer Service Volunteer
Sacramento County Sheriff's Office
01.2019 - 01.2020
Crisis line counselor/ Regional Outreach Coordinator
Wellspace Health
01.2018 - 01.2020
B.A. Psychology/Minor Criminal Justice -
San Francisco State College University
A.A Social Science - Psychology
De Anza Jr. College
Graduate -
Pleasant Valley High School
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