Wendi Smith
Essie,KY
Summary
Attentive 911 Emergency Dispatcher bringing 10 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, empathetic and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment, including Tibron/Central Square CAD, Revcord, Power phone, MAX radio consoles. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
9
9
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Leslie County Fiscal Court
Hyden, KY
Oct.2010 - Jan.2020
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Used CAD system to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Optimized productivity to improve on-time emergency response and life support by doing Q & A on EMD calls.
- I am also responsible for Street Addressing in my County at this time. I have been over this position for over 1 year now and have completely updated the database for the entire County within that time. I have also issued close to 50 new address.
- I personally wrote 2 different grants for the 2020 Grant cycle and was awarded 1 grant for my County.
Customer Service Representative
Lowes
Hazard, Kentucky
03.2013 - 04.2017
- Educated customers on promotions to enhance sales.
- Provided information to customers regarding Lowe's charge card and loyalty program and helped to open and activate new accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products and services provided by the company.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Leslie County High School
Hyden, KY06.1991
Department of Criminal Justice Traning
Richmond, Kentucky02.2013
Skills
- Information intake
- Computer-aided dispatching
- Police and fire procedures
- Team management
- Operational improvement
- Supervision
- Q & A on EMD calls
- Map reading skills
- Basic life support understanding
- Problem resolution
- Business operations
- MS Office
- Project organization
Certification
- DOCJT Non-CJIS Basic Training
- First Aid/CPR Certified
- Power phone EMD certified
- Power Phone call assessment certification
Timeline
Customer Service Representative
Lowes
03.2013 - 04.2017
911 Dispatcher
Leslie County Fiscal Court
Oct.2010 - Jan.2020
High School Diploma -
Leslie County High School
Department of Criminal Justice Traning
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