Nicole Anderson
Ledyard Center,CT
Overview
4
4
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Mashantucket Public Safety
Mashantucket, CT
11.2023 - Current
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Assisted departments with special requests for assistance and BOLOs.
- Compiled statistical data related to 911 calls received such as response times and types of calls handled.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Created reports documenting daily operations, including incident logs and follow up investigations.
- Coordinated activities between multiple agencies during emergency situations.
- Dispatched police officers and emergency personnel to calls for service.
- Mentored junior team members and managed employee relationships.
- Provided pre-arrival instructions to callers in life threatening situations.
- Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
- Used radio, telephone and computer system to update first responders with new information.
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
Advanced First Aid
National Set Medics
01.2021 - 08.2023
- Responded efficiently to medical emergencies using advanced first aid techniques.
- Responded quickly to life-threatening situations by providing advanced first aid techniques.
- Provided first aid assistance as needed during emergency situations.
- Administered first aid and medication in accordance with health and safety regulations.
- Assessed patient condition to administer first-aid treatment or advanced level life support.
- Organized training sessions for employees on health and safety topics such as first aid, fire prevention, and hazard communication.
- Provided assistance to victims during rescue operations and administered first aid as needed.
- Kept up-to-date with current first aid practices and guidelines.
- Monitored client's physical health conditions by taking vital signs regularly, administering medications and providing first aid when necessary.
Education
Some College (No Degree) -
Three Rivers Community College
NorwichSkills
- Emergency communication
- Crisis management
- Resource allocation
- Data analysis
- Dispatch operations
- First aid administration
- Documentation and reporting
- Stress management
- Problem-solving abilities
- Information documentation
- Teamwork
- Confidentiality understanding
- Dispatch coordination
Affiliations
- Volunteer Firefighter at Laurel Hill Volunteer Fire Company
- EMT Student
- Volunteer CPR training
Languages
English
Professional
Spanish
Limited
Certification
- CPR
- BLS
- Advanced First Aid
- EMD
- Telecommunications Officer
References
References available upon request.
Timeline
911 Dispatcher
Mashantucket Public Safety
11.2023 - Current
Advanced First Aid
National Set Medics
01.2021 - 08.2023
Some College (No Degree) -
Three Rivers Community College