Nicole Anderson
Ledyard Center,CT
Overview
4
4
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Mashantucket Public Safety
Mashantucket, CT
11.2023 - Current
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Assisted departments with special requests for assistance and BOLOs.
- Compiled statistical data related to 911 calls received such as response times and types of calls handled.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Created reports documenting daily operations, including incident logs and follow up investigations.
- Coordinated activities between multiple agencies during emergency situations.
- Dispatched police officers and emergency personnel to calls for service.
- Mentored junior team members and managed employee relationships.
- Provided pre-arrival instructions to callers in life threatening situations.
- Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
- Used radio, telephone and computer system to update first responders with new information.
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
Advanced First Aid
National Set Medics
01.2021 - 08.2023
- Responded efficiently to medical emergencies using advanced first aid techniques.
- Responded quickly to life-threatening situations by providing advanced first aid techniques.
- Provided first aid assistance as needed during emergency situations.
- Administered first aid and medication in accordance with health and safety regulations.
- Assessed patient condition to administer first-aid treatment or advanced level life support.
- Organized training sessions for employees on health and safety topics such as first aid, fire prevention, and hazard communication.
- Provided assistance to victims during rescue operations and administered first aid as needed.
- Kept up-to-date with current first aid practices and guidelines.
- Monitored client's physical health conditions by taking vital signs regularly, administering medications and providing first aid when necessary.
Education
Some College (No Degree) -
Three Rivers Community College
NorwichSkills
- Emergency communication
- Crisis management
- Resource allocation
- Data analysis
- Dispatch operations
- First aid administration
- Documentation and reporting
- Stress management
- Problem-solving abilities
- Information documentation
- Teamwork
- Confidentiality understanding
- Dispatch coordination
Affiliations
- Volunteer Firefighter at Laurel Hill Volunteer Fire Company
- EMT Student
- Volunteer CPR training
Languages
English
Professional
Spanish
Limited
Certification
- CPR
- BLS
- Advanced First Aid
- EMD
- Telecommunications Officer
References
References available upon request.
Timeline
911 Dispatcher
Mashantucket Public Safety
11.2023 - Current
Advanced First Aid
National Set Medics
01.2021 - 08.2023
Some College (No Degree) -
Three Rivers Community College
Similar Profiles
Jennifer VitalJennifer Vital
Administrative Assistant III at Mashantucket Pequot Tribal Health ServicesAdministrative Assistant III at Mashantucket Pequot Tribal Health Services
Tina MenihanTina Menihan
Administrative Assistant III at Mashantucket (Western) Pequot Tribal NationAdministrative Assistant III at Mashantucket (Western) Pequot Tribal Nation
Leticia OrtizLeticia Ortiz
Lead Teacher at Mashantucket Child Development CenterLead Teacher at Mashantucket Child Development Center
Mary GreenMary Green
Critical Care Technician at Backus HospitalCritical Care Technician at Backus Hospital
Jacob HobbsJacob Hobbs
Master-at-Arms at United States Navy ReservesMaster-at-Arms at United States Navy Reserves