Summary
Work History
Education
Skills
Timeline
Generic

Lisa Parker

Rich Square,NC

Summary

Dynamic 911 Dispatcher with proven expertise at Northampton County in emergency communication and crisis management. Enhanced call-handling procedures, improving response times significantly. Skilled in multi-line phone operation and active listening, adept at coordinating with law enforcement and medical personnel under pressure while training new dispatchers effectively.

dispatch professional with robust background in emergency response and crisis management. Known for reliability, adaptability, and strong communication skills in high-pressure environments. Focused on team collaboration and achieving optimal results through clear, concise information relay and rapid problem-solving.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Work History

911 Dispatcher

Northampton County
Jackson, NC
  • Operated multi-line phone systems to receive emergency calls efficiently.
  • Documented incident details accurately in real-time for dispatch records.
  • Coordinated responses with law enforcement, fire, and medical personnel seamlessly.
  • Monitored radio communications to ensure timely updates for field units.
  • Provided critical information to callers while maintaining composure under pressure.
  • Assisted in training new dispatchers on protocols and software systems effectively.
  • Implemented improvements in call-handling procedures, enhancing response times.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Followed established protocols for professional handling of emergency situations.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.

Education

Associate of Science - Human Services

Ohio University
Ironton, OH
06.2004

High School Diploma -

Gallia Academy High School
Gallipolis, OH
05.1988

Skills

Emergency communication

Incident documentation

Interdepartmental coordination

Radio monitoring

Crisis management

Training and mentoring

Multi-line phone operation

Works Well Under Pressure

Critical thinking

Active listening

Computer skills

Teamwork and collaboration

Decision-making

Typing speed

Stress tolerance

Problem-solving

Information gathering

Information intake

Information documentation

Call management

Documentation

Teamwork

Multitasking efficiency

Timeline

911 Dispatcher

Northampton County

Associate of Science - Human Services

Ohio University

High School Diploma -

Gallia Academy High School
Lisa Parker