Gina trevino
howell,NJ
Summary
Dedicated 911 Dispatcher with experience in crisis management and public safety knowledge. Proficient in monitoring communications and prioritizing responses to emergency situations to ensure safety and order. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Greeting and seating guests, providing menus and answering questions about menu items, offering recommendations, and ensuring customer satisfaction throughout the meal. Adhering to food safety and hygiene regulations, including proper hand washing and surface sanitizing, and assisting with cleaning tasks throughout the shift.
Overview
7
7
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Wall Township Police Department
Wall, Nj
03.2025 - Current
- Operated emergency communication systems to receive and dispatch calls efficiently.
- Coordinated responses with law enforcement, fire, and medical services promptly.
- Monitored multiple radio channels to ensure effective communication during incidents.
- Provided clear instructions to callers in distress to ensure their safety.
- Evaluated incoming information to prioritize responses based on urgency level.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Dispatched police officers and emergency personnel to calls for service.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Waitress
Mariners Cove
Brielle, Nj
08.2022 - 01.2023
- Took customer orders accurately and communicated them to kitchen staff.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated daily specials to customers.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Waitress
Town Grill
Manasquan, New Jersey
03.2021 - 07.2022
- Provided prompt and friendly service to customers in a fast-paced restaurant environment.
- Took accurate food and drink orders using electronic point-of-sale system.
- Delivered food and beverages to tables while ensuring customer satisfaction.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Handled cash transactions and processed payments efficiently at the end of meals.
- Collaborated with kitchen staff to expedite food preparation and service timing.
- Resolved customer complaints swiftly to enhance overall dining experience.
- Trained new waitstaff on restaurant procedures and service standards effectively.
Hostess/Waitress
Jenkinsons Pavilion
Point Pleasant , nj
05.2018 - 10.2020
- Greeted and seated guests in a timely manner.
- Managed reservation system to optimize table turnover.
- Communicated wait times clearly to guests and staff.
- Handled guest inquiries and resolved issues promptly.
- Provided excellent customer service in a fast-paced dining environment.
- Assisted in setting up tables for special events and large parties.
- Delivered food orders promptly to tables, ensuring accurate presentation.
- Monitored guest needs and responded quickly to requests for additional items.
- Served food and beverages efficiently while maintaining high presentation standards.
Education
High School Diploma -
Manasquan High School
Manasquan, NJ06-2022
Criminal Justice - Criminology
Brookdale Community College
Lincroft, NJSkills
- Emergency communication
- Incident response coordination
- Crisis management
- Radio operation
- Prioritization techniques
- Public safety knowledge
- Order accuracy
- Point-of-sale operation
- Food safety compliance
- Customer feedback resolution
- Menu knowledge
- POS system knowledge
- Basic math
- Call management
- Conflict resolution
- Memory retention
- Information intake
- Problem-solving
- Works Well Under Pressure
Affiliations
I absolutely love going to the beach, reading, and hanging out with my friends.
Certification
- CPR certified
Timeline
911 Dispatcher
Wall Township Police Department
03.2025 - Current
Waitress
Mariners Cove
08.2022 - 01.2023
Waitress
Town Grill
03.2021 - 07.2022
Hostess/Waitress
Jenkinsons Pavilion
05.2018 - 10.2020
High School Diploma -
Manasquan High School
Criminal Justice - Criminology
Brookdale Community College
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