Laura Sonora

City Of Milpitas

01.2000 - Current

Monitored emergency communication systems to ensure timely response to incidents.
Assisted in dispatching emergency units based on real-time information.
Maintained accurate logs of all communications and dispatched activities.
Provided support during high-pressure situations, prioritizing calls effectively.
Engaged in ongoing training to improve dispatching skills and knowledge base.
Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Used specialized software to track and maintain case incident numbers and logs.
Cultivated positive working relationships with first responders, promoting mutual trust and clear communication during emergency situations.
Managed multi-line telephone systems while simultaneously monitoring radio traffic, ensuring all incoming communications were addressed promptly.
Expedited mutual aid requests, coordinating resources across multiple agencies during large-scale incidents.
Improved caller satisfaction rates by demonstrating empathy, professionalism, and effective problem-solving abilities when addressing their concerns.
Monitored Police and Fire radios to provide assistance to responding personnel.
Read system maps and caller information, and documented details in system.
Provided on-the-job training and coaching to develop new dispatchers.