Destinee Paramo
San Jose,Ca
Summary
Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Ability to quickly adapt to new tasks and environments. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
City Of Milpitas
06.2022 - 10.2023
- Administered database systems to ensure accurate and secure storage of customer contact information.
- Facilitated effective communication channels among departments to support organizational objectives.
- Ensured organized management of confidential documents to maintain compliance with established protocols.
- Ensured accuracy and confidentiality of records by systematically organizing and maintaining filing systems.
- Managed data input processes in spreadsheets to ensure accuracy and organization of information.
- Facilitated visitor engagement by responding to inquiries and directing individuals to appropriate staff members.
- Facilitated effective communication by managing incoming calls and ensuring callers received accurate information or were transferred to appropriate staff.
Recreational Leader
City Of San Jose
03.2017 - 12.2019
- Facilitated and executed a variety of recreational activities, including arts and crafts, organized games, team sports, and dramatics.
- Delivered first aid services promptly and effectively in emergency situations.
- Reported activities and plans to supervisors through verbal and written communication. Support teams by providing updates on group and individual progress. Assisted in documenting key activities for future reference.
- Facilitated leadership and guidance for children, fostering a safe and respectful environment.
- Recorded and analyzed individual progress in achieving treatment objectives.
- Executed additional responsibilities as designated by management.
- Cultivated strong relationships with parents and guardians through regular feedback on child progress and performance.
- Maintained comprehensive reports on program participation levels and outcomes.
Customer Service Representative
Santa Clara County Social Services Agency
04.2017 - 10.2017
- Executed scanning of confidential documents to ensure secure digital storage.
- Executed client verification data entry into computer systems.
- Assisted in gathering proof of income through pay stubs, social security documents, and utility bills. Supported clients in verifying financial information for application processes. Facilitated the organization of necessary documentation for income verification.
- Delivered exceptional customer service to enhance overall customer satisfaction.
- Managed inventory and organization of outgoing envelopes in mail room.
- Verified and validated date stamps daily to ensure accuracy.
- Compiled and organized client packets for distribution.
Customer Service
Sap Center
08.2015 - 05.2016
- Delivered exceptional customer service in concessions during major events at SAP Center, accommodating over 17,000 guests.
- Managed incoming phone calls and recorded messages for efficient communication. Facilitated outgoing calls to support team operations.
- Managed collection and processing of diverse payment methods, including cash, credit, debit, and vouchers.
- Executed cash counting and credit transaction reconciliation to ensure accurate financial reporting.
- Executed inventory counting and recording for all menu items, paper goods, and souvenir cups before and after each shift.
- Assisted guests by reviewing menu options and taking down orders accurately. Accommodated special requests to ensure guest satisfaction. Served each order promptly and efficiently.
- Validated identification and served alcoholic beverages to patrons aged 21 and over.
- Managed preparation and service of hot and cold food items.
- Assisted in organizing condiment stand. Refreshed napkin and utensil supplies. Maintained cleanliness of work area.
- Assisted in washing and drying dishes. Cleaned kitchen equipment and machines thoroughly.
Education
General Studies -
Gunderson High School
San Jose, CA06.2013
Skills
- Excellent Customer Service
- MS Word
- Explorer
- PowerPoint
- Answer Phone Calls and Take Messages
- Office Maintenance
- Accurate Tracking of Currency
- Inventory and Supply Management
- Positive Attitude and Team Player
Timeline
Administrative Assistant
City Of Milpitas
06.2022 - 10.2023
Customer Service Representative
Santa Clara County Social Services Agency
04.2017 - 10.2017
Recreational Leader
City Of San Jose
03.2017 - 12.2019
Customer Service
Sap Center
08.2015 - 05.2016
General Studies -
Gunderson High School