Brayden Grimes
Santa Clara,CA
Summary
Dynamic and dedicated professional with extensive experience in customer service. Proven ability to engage customers and build relationships while managing high-pressure situations. Skilled in cash handling and maintaining cleanliness, consistently exceeding customer expectations through attentive service and teamwork. Committed to delivering exceptional experiences in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Ice Cream Server
Cold Stone Creamery
06.2025 - 10.2025
- Provided exceptional customer service by actively engaging with guests and addressing their needs.
- Demonstrated product knowledge by explaining various ice cream flavors and toppings to customers.
- Prepared ice cream orders efficiently while following health and safety guidelines.
- Operated cash register accurately, handling cash and processing credit card transactions.
- Maintained cleanliness and organization of workspace to ensure a welcoming environment.
- Assisted in inventory management by tracking stock levels and reporting shortages.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Responsible for opening/closing store hours, often by myself.
At Home Caretaker
Self Employed
04.2024 - 11.2024
- For the months of April-November of 2024 I was responsible for the at home caretaking of my grandfather following his surgery and shunt placement.
- During this time I had to prepare meals, assist movement, and preform daily household tasks as a placeholder for him.
- This work taught personal responsibility and how to properly manage time as I had to go straight to his home to take care of him outside of school, and made me learn to adapt so I can take care of other non-job related responsibilities.
Table Busser
McGee's Paisanos Bar & Grill
09.2023 - 03.2024
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
- Exceeded customer expectations with attentive service that anticipated their needs before they even had to ask.
- Greeted guests with friendly responses to promote satisfaction and restaurant loyalty.
- Established rapport with customers by providing friendly and attentive service.
Pizza Chef
Papa Murphy's Take and Bake Pizza
05.2023 - 09.2023
- Prepared pizza dough daily, ensuring optimal texture and flavor for customer satisfaction.
- Collaborated with team members to streamline kitchen operations and improve service efficiency.
- Executed timely ingredient preparation for pizza assembly, maintaining high standards of quality.
- Maintained cleanliness of kitchen equipment, ensuring safe and efficient food preparation processes.
- Managed customer orders accurately, ensuring fulfillment of special requests and dietary restrictions.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Assisted in inventory management, accurately tracking ingredient usage and placing timely orders for replenishment.
Education
No Degree - Computer Science
Santa Clara University
Santa Clara, CA06-2028
High School Diploma -
Alameda High School
Alameda, CA06-2024
Skills
- Customer engagement
- Teamwork
- Customer service
- Patience and empathy
- Cleaning and sanitizing
- Relationship building
- Working under pressure
- Cash handling
Certification
Food Handlers Certificate 25-29
Timeline
Ice Cream Server
Cold Stone Creamery
06.2025 - 10.2025
At Home Caretaker
Self Employed
04.2024 - 11.2024
Table Busser
McGee's Paisanos Bar & Grill
09.2023 - 03.2024
Pizza Chef
Papa Murphy's Take and Bake Pizza
05.2023 - 09.2023
No Degree - Computer Science
Santa Clara University
High School Diploma -
Alameda High School