Kaylee Pearce
Manlius,NY
Summary
Results-oriented Night Shift Manager with a proven track record in employee training, workplace safety, and customer service. Experienced in food service, optimizing inventory levels, and fostering teamwork, contributing to efficient operations and high-quality service.
Overview
5
5
years of professional experience
Work History
Ice Cream Server
Gabrielle's Chocolates and Ice Cream
Manlius, NY
11.2025 - Current
- Assisted in inventory management by tracking stock levels
- Developed seasonal promotional displays to attract customers and increase sales visibility.
- Executed packaging processes to ensure items were ready for sale.
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Night Shift Manager
Crumbl Cookies
Dewitt, NY
09.2024 - Current
- Supervise nightly operations to ensure product quality and consistency.
- Train staff on cookie preparation techniques and food safety protocols.
- Manage inventory levels, optimizing stock for peak demand periods.
- Impalement scheduling adjustments to enhance team efficiency during high-volume shifts.
- Fostered a positive work environment, promoting teamwork and communication among staff.
- Prepared materials for following shift.
- Counted cash drawer at the end of the night
Ice Cream Server
Plank Road Ice Cream
North Syracuse, NY
03.2021 - Current
- Served a variety of ice cream flavors and toppings, ensuring customer satisfaction.
- Managed cash register operations, accurately processing transactions and handling payments.
- Trained new staff on proper serving techniques and customer service protocols.
- Maintained cleanliness and organization of serving area to enhance customer experience.
- Managed inventory levels by stocking materials efficiently.
Food Preparation Worker
Panera Bread
Fayetteville, NY
01.2024 - 09.2024
- Prepared food items according to standardized recipes and quality standards.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Assisted in inventory management, including stock rotation and product labeling.
- Collaborated with team members to optimize food production efficiency during peak hours.
- Executed organization of truck orders to ensure efficient inventory management.
- Executed dishwashing operations to maintain cleanliness and hygiene standards.
- Executed thorough cleaning of cooler units to ensure optimal performance and hygiene standards.
Education
High School Diploma -
Cicero-North Syracuse High School
Cicero, NYSkills
- Customer engagement
- Teamwork
- Patience and empathy
- Customer service
- Cash handling
- Decision-making
- Employee training
- Workplace safety
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
Timeline
Ice Cream Server
Gabrielle's Chocolates and Ice Cream
11.2025 - Current
Night Shift Manager
Crumbl Cookies
09.2024 - Current
Food Preparation Worker
Panera Bread
01.2024 - 09.2024
Ice Cream Server
Plank Road Ice Cream
03.2021 - Current
High School Diploma -
Cicero-North Syracuse High School