Juliana Allport
Hanover,PA
Summary
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
Ice Cream Server
Bruster's Real Ice Cream
Hanover, PA
06.2024 - Current
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
Cashier
Walmart
Hanover, PA
03.2023 - 03.2024
- Worked to provide excellent service to all customers
- Fast and efficient worker who loves engaging with people
- Acted as a cashier at registers and also covered self-checkout
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and answer any questions they had
Hostess and Busser
Clair's Family Restaurant
Hanover, PA
04.2022 - 02.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Carry Out
Come A Casa
Hanover, PA
04.2021 - 11.2021
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing orders
Education
South Western High School
Hanover01-2025
Skills
- Customer engagement
- Teamwork
- Customer service
- Patience and empathy
- Excellent communication
- Work ethic and integrity
- Customer assistance
- Effective multitasking
- Phone etiquette
- Teamwork and collaboration
- Problem-solving
- Friendly, positive attitude
Affiliations
- Tri-M Music Honor Society
- Was a part of TLA for two years
Timeline
Ice Cream Server
Bruster's Real Ice Cream
06.2024 - Current
Cashier
Walmart
03.2023 - 03.2024
Hostess and Busser
Clair's Family Restaurant
04.2022 - 02.2023
Carry Out
Come A Casa
04.2021 - 11.2021
South Western High School