Kimberly Nash
Crossville,TN
Summary
Proven Emergency Communications Dispatcher with a track record of enhancing response times and caller satisfaction at Roane County E911 Emergency Center. Leveraged technical aptitude and exceptional problem-solving abilities to streamline operations and improve community safety. Demonstrated professionalism and effective communication, ensuring high-quality support in high-stress situations. I have an extensive knowledge of basic medical terminology to aid in completing computer work in an efficient and timely manner.
Overview
12
12
years of professional experience
Work History
Emergency Communications Dispatcher
Roane County E911 Emergency Center
Rockwood, TN
05.2019 - Current
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Improved caller satisfaction rates by demonstrating empathy, professionalism, and effective problem-solving abilities when addressing their concerns.
- Collaborated with fellow dispatchers to ensure smooth shift transitions and continuous coverage of operations.
- Participated in ongoing training programs, staying current with industry best practices and emerging technologies.
- Assisted in reducing response times by consistently maintaining updated records of available units and their locations.
- Cultivated positive working relationships with first responders, promoting mutual trust and clear communication during emergency situations.
- Expedited mutual aid requests, coordinating resources across multiple agencies during large-scale incidents.
- Contributed to a safer community environment by proactively identifying potential threats or hazards based on call patterns.
- Handled high-stress situations calmly, providing clear instructions to callers during emergencies.
- Reduced errors in resource allocation through diligent verification of unit status and availability before dispatching assistance.
- Streamlined communication between first responders and the public through accurate relaying of critical information.
- Supported public safety efforts by accurately documenting incident details and following established protocols for reporting purposes.
- Minimized confusion during high-pressure scenarios by maintaining orderly channels of communication within the dispatch center.
- Managed multi-line telephone systems while simultaneously monitoring radio traffic, ensuring all incoming communications were addressed promptly.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Emergency Dispatcher
Live Oak Police Department
Live Oak, TX
01.2013 - 04.2019
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
- Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
- Coordinated large-scale multi-agency responses involving multiple jurisdictions during major incidents or disasters.
- Optimized productivity to improve on-time emergency response and life support.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Exceeded performance metrics in both call handling and dispatch accuracy, resulting in a higher level of service to the community.
- Collaborated closely with law enforcement agencies to ensure timely responses to incidents requiring police intervention.
- Supported community safety by effectively dispatching fire departments to fire-related emergencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed established protocols for professional handling of emergency situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
Education
Did Not Graduate - Mass Communications
Southwest Texas State University
San Marcos, TXHigh School Diploma - General Studies
Smithson Valley High School
New Braunfels, TX06.1993
Skills
- Information Gathering
- Memory retention
- Accuracy and Precision
- Typing Speed
- Technical aptitude
- Assertiveness
- Teamwork and Collaboration
- Problem-Solving
- Works Well Under Pressure
- Critical Thinking
- Computer Skills
- Active Listening
- Decision-Making
- Information documentation
- Data Entry
- Stress Tolerance
- Basic life support understanding
- Data entry proficiency
- Database Queries
- EMS Dispatch
- Verbatim Transcription
- Emergency Medical Instruction
- Attention to Detail
- Dependable and Responsible
- Multitasking
- Problem-solving abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- CPR and First Aid
- Task Prioritization
- Self Motivation
- Analytical Thinking
- Emergency Medical Dispatch (EMD)
- Documentation
- Professionalism
- Good Judgment
- Documentation And Reporting
- Adaptability
- Written Communication
- Professional Demeanor
- Emergency Medical Dispatcher Certification
Timeline
Emergency Communications Dispatcher
Roane County E911 Emergency Center
05.2019 - Current
Emergency Dispatcher
Live Oak Police Department
01.2013 - 04.2019
Did Not Graduate - Mass Communications
Southwest Texas State University
High School Diploma - General Studies
Smithson Valley High School