Robyn Borden
New Port Richey,FL
Summary
I am adept at prioritizing situations and maintaining accuracy under pressure, I leveraged skills in information gathering and critical thinking to enhance emergency response times at Pasco County Sheriff's Office. My proficiency in teamwork and collaboration significantly improved operational efficiency and caller satisfaction, showcasing a strong blend of hard and soft skills.
I demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. I am eager to contribute to team success and further develop professional skills. I bring a positive attitude and I am committed to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Emergency Communications Dispatcher
Pasco County Sheriffs Office
11.2021 - Current
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Enhanced emergency response times by efficiently prioritizing and dispatching calls for service.
- Cultivated positive working relationships with first responders, promoting mutual trust and clear communication during emergency situations.
- Maintained proficiency in operating various emergency communication systems, ensuring seamless interagency coordination.
- Collaborated with fellow dispatchers to ensure smooth shift transitions and continuous coverage of operations.
- Facilitated successful resolutions of emergency situations by attentively listening to callers and gathering pertinent information swiftly.
- Handled high-stress situations calmly, providing clear instructions to callers during emergencies.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Assisted callers in emergency situations with appropriate information and support.
- Reduced risks and emergency response issues by observing public safety field units.
Server
Seven Springs Golf and Country Club
11.2019 - 10.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Daycare Worker
Creative Minds Preschool
06.2018 - 08.2019
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Distributed food, napkins, and beverages in preparation for snack time.
Pizza Maker
Papa John's Pizza
08.2016 - 05.2018
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Monitored and maintained clean working areas and cooking surfaces.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Education
Associate Degree in Nursing - Nursing
Rasmussen College
Odessa, FL12.2025
Associate of Arts - Art
Pasco-Hernando State College
New Port Richey, FL07.2020
High School Diploma -
Gulf High School
New Port Richey, FL05.2018
Skills
Information Gathering
Memory retention
Accuracy and Precision
Typing Speed
Teamwork and Collaboration
Problem-Solving
Works Well Under Pressure
Critical Thinking
Active Listening
Decision-Making
Time Management
Prioritizing Situations
Timeline
Emergency Communications Dispatcher
Pasco County Sheriffs Office
11.2021 - Current
Server
Seven Springs Golf and Country Club
11.2019 - 10.2021
Daycare Worker
Creative Minds Preschool
06.2018 - 08.2019
Pizza Maker
Papa John's Pizza
08.2016 - 05.2018
Associate Degree in Nursing - Nursing
Rasmussen College
Associate of Arts - Art
Pasco-Hernando State College
High School Diploma -
Gulf High School
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