Amber Otten
Sherman,TX
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Seeking entry-level opportunities to enhance abilities while contributing to a dynamic team and support organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Emergency Dispatcher/ Communications Specialist
City of Richardson, Sherman & City of Richardson, Sherman & Garland Police Dept Dept
Richardson, Sherman & Garland, TX
11.2013 - Current
- Maintained accurate records and entry information of all incoming calls.
- Utilized dispatch techniques to prioritize calls accordingly and provide prompt assistance where necessary
- Interpreted complex data quickly in order to assess situations accurately and respond appropriately.
- Ensured that all dispatch requests were handled promptly and efficiently.
- Adhered to departmental policies regarding confidentiality of information pertaining to victims or suspects involved in criminal activity.
- Collaborated with fellow dispatchers to resolve difficult issues or discrepancies.
- Participated in training sessions and ongoing education designed to improve knowledge base related to job functions.
Small Business Owner
Pam's Pops Bakery
Sherman, TX
10.2015 - Current
- Developed business plans and strategies to grow small business.
- Analyzed market trends to inform product offerings and pricing decisions.
- Identified new technologies that could be used to improve efficiency and productivity.
- Ensured compliance with applicable laws and regulations while running the business.
- Participated in local community activities to promote the brand's visibility and reputation.
- Ensured timely delivery of high-quality finished products to customers
Office Manager
J.D. Murray Sheetmetal Inc.
North Highlands
10.2002 - 07.2012
- Assisted in developing budgets for departmental expenses.
- Developed and implemented office policies and procedures.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
Education
CAD Technology
Sierra College
Rocklin, CA01-2002
High School Diploma -
John F. Kennedy High School
Sacramento, CA06-1999
Skills
- Information documentation
- Quality Assurance
- Accuracy and Precision
- Risk Mitigation
- Information Gathering
- Customer Service
- Decision-Making
- Teamwork and Collaboration
Certification
TCOLE Master telecommunicator - 2015
TCIC Full access - 2013-2023
CPR certificate - 2013-2023
EMD Certification - 2013-2023
Timeline
Small Business Owner
Pam's Pops Bakery
10.2015 - Current
Emergency Dispatcher/ Communications Specialist
City of Richardson, Sherman & City of Richardson, Sherman & Garland Police Dept Dept
11.2013 - Current
Office Manager
J.D. Murray Sheetmetal Inc.
10.2002 - 07.2012
CAD Technology
Sierra College
High School Diploma -
John F. Kennedy High School
TCOLE Master telecommunicator - 2015
TCIC Full access - 2013-2023
CPR certificate - 2013-2023
EMD Certification - 2013-2023
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