Steven Kuder
Schenectady,NY
Summary
Knowledgeable Public Safety Dispatcher with excellent decision-making skills in emergency situations. Determined employee with many years of experience in speaking with exceptional respect and courtesy to, upset, and in pain individuals. Maintain undeniable composure in stressful, fast-paced settings.
Focused 911 dispatcher bringing several years of experience in field. Works well in high-pressure moments to serve diverse needs, capture documentation and guide first responders.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Passionate individual with well-developed talents in maintaining records, overseeing radio communications and effectively calming callers on the line. Communicative Public Safety Dispatcher known for always handling crisis situations with composure. Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. Public Safety Dispatcher
County of Schenectady
Schenectady, NY
05.2014 - Current
- Provide Police, Fire, and EMS services to the public by answering non-emergency, emergency, and 911 calls.
- Dispatch appropriate personnel and equipment.
- Supervise dispatchers performing their vital duties for the public, as well as all Fire, Police, and EMS agencies.
- Train new employees in all facets of the work performed at the Schenectady County Unified Communications Center: Town Police dispatching, Schenectady Police dispatching, Schenectady Fire Dispatching, Town Fire dispatching, Schenectady County Sheriffs, and New York State Police dispatching and call taking.
- Certified CPR instructor.
- Maintain and check on the status of active personnel, field units for PD, FD, and EMS for safety purposes.
- Certified in EMD and EMD-Q.
- Maintained accurate records of all calls received, including time of call, caller information, nature of call, action taken, and disposition of each call.
- Monitored radio transmissions between police officers, fire fighters, and other public safety personnel.
- Provided pre-arrival instructions over the phone for medical emergencies until EMS arrived at scene.
- Served as liaison between public safety personnel in the field and command staff during major incidents or disasters.
- Collaborated with other departments within organization on special projects related to public safety initiatives.
- Assessed requests from outside agencies in order to prioritize response times according to urgency level.
- Utilized mapping software programs such as GIS and GPS technology to provide detailed directions for responders during emergency situations.
- Participated in training sessions designed to enhance knowledge of protocols specific to position duties.
- Analyzed incoming calls for accuracy and completeness before dispatching units to ensure proper resources were sent to the scene.
- Performed multiple tasks simultaneously while maintaining focus on priority issues.
- Assisted with investigations by providing information from various databases as requested.
- Communicated with field personnel via telephone or radio regarding current situations or events that require immediate attention or assistance.
- Received emergency and non-emergency calls, entered data into the computer system, and dispatched personnel to appropriate locations.
- Handled highly stressful situations with extreme poise and control, keeping callers calm and on line until help arrived at scene.
- Communicated via radio to request law enforcement, fire and ambulance services for different emergency situations.
- Answered 911 emergency and non-emergency phone calls and asked open-ended questions to ascertain type of resources needed.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Responded to emergency calls routed by automatic distribution system.
- Mentored junior team members and managed employee relationships.
- Researched vehicle, wanted and missing persons information.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Public Safety Dispatcher II
City of Schenectady
Schenectady, NY
09.2004 - 05.2024
- Communicated with field personnel via telephone or radio regarding current situations or events that require immediate attention or assistance.
- Analyzed incoming calls for accuracy and completeness before dispatching units to ensure proper resources were sent to the scene.
- Provided pre-arrival instructions over the phone for medical emergencies until EMS arrived at scene.
- Performed multiple tasks simultaneously while maintaining focus on priority issues.
- Participated in training sessions designed to enhance knowledge of protocols specific to position duties.
- Received emergency and non-emergency calls, entered data into the computer system, and dispatched personnel to appropriate locations.
- Utilized mapping software programs such as GIS and GPS technology to provide detailed directions for responders during emergency situations.
- Monitored radio transmissions between police officers, fire fighters, and other public safety personnel.
- Served as liaison between public safety personnel in the field and command staff during major incidents or disasters.
- Communicated via radio to request law enforcement, fire and ambulance services for different emergency situations.
- Answered 911 emergency and non-emergency phone calls and asked open-ended questions to ascertain type of resources needed.
- Handled highly stressful situations with extreme poise and control, keeping callers calm and on line until help arrived at scene.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Advised personnel about accidents, weather conditions or other hazards.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Mentored junior team members and managed employee relationships.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Education
High School Diploma -
Linton High School
Schenectady06-1986
Skills
- Records Management
- Radio Communications
- Highly effective communication
- Incident documentation
- Dynamic communication skills
- Emergency call response
- Radio Traffic Monitoring
- Emergency protocols
- Information Gathering
- Emergency telephone response
- Proficient in CAD
- Geographical knowledge
- Personnel notification
- Stress Tolerance
- Status Reporting
- Emergency Management
- 911 System Information Databases
- Data Systems Operation
- Decision-Making
- Rapid Needs Assessment
- Information Security
- Data Entry
- CPR and First Aid
- Cross-Departmental Teamwork
- Information Relay
- Emergency Response Procedures
- Emergency Medical Instruction
- Good Judgment
- Verbatim Transcription
- Basic Life Support BLS
- Call Records Maintenance
- Providing Clear Directions
- Active Listening
- Call Routing
- NCIC Database
- Law Enforcement Collaboration
- Radio Frequencies Monitoring
- Documentation And Reporting
- Call Management
- Map reading abilities
- Unit Dispatch
- Organizational Skills
- Excellent Communication
- Time Management
- Interpersonal Communication
- Reliability
- Team Collaboration
- Prioritizing Situations
- Critical Thinking
- Basic life support knowledge
- Information documentation
- Effective Communication
- Analytical Thinking
- Analytical Skills
- Attention to Detail
- Continuous Improvement
- Problem-Solving
- Relationship Building
- Team Leadership
- Telephone Etiquette
- Self Motivation
- Needs Assessment
- Police department procedures
- Medical Assistance
- Agency Referrals
- Critical thinker
- Documentation
- Problem-solving abilities
- Adaptability
- Problem-solving aptitude
- Computer-based dispatch systems
- Communication Systems Testing
- Team building
- Professional Demeanor
- Interpersonal Skills
Accomplishments
- Awarded Outstanding Civilian Employee award from Schenectady Police Dept. for work performed on an especially difficult Police and EMS call.
Certification
Certified CPR Instructor - Received 07/24/2021
Certified Advanced Emergency Medical Dispatcher - expires 12/31/2025
Certification Emergency Medical Dispatch Quality Assurance - expires 12/31/2025
Timeline
Sr. Public Safety Dispatcher
County of Schenectady
05.2014 - Current
Public Safety Dispatcher II
City of Schenectady
09.2004 - 05.2024
High School Diploma -
Linton High School
Certified CPR Instructor - Received 07/24/2021
Certified Advanced Emergency Medical Dispatcher - expires 12/31/2025
Certification Emergency Medical Dispatch Quality Assurance - expires 12/31/2025
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