David Ray
Rexford,NY
Summary
Highly qualified Police Dispatcher bringing 27 years of experience including 16 years of supervisory responsibility of a fast-paced communications center. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone and computer systems. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
28
28
years of professional experience
Work History
Public Safety Dispatcher
Schenectady County
11.2023 - Current
Public Safety Dispatcher
Colonie Police Department
01.2000 - 09.2023
- Question callers to determine nature of problems and locations to direct type of response needed.
- Operate telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enter criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Use CAD to track and maintain case incident numbers and logs.
- Field 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Remain calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
- Receive public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relay latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Complete appropriate forms and radio announcements for police department needs such as BOLO requests.
- Training - Basic Telecommuters Course, Newly hired dispatchers
- Planned, scheduled and supervised work of subordinates.
Public Safety Dispatcher
Village Of Menands
06.1996 - 01.2002
Education
Associate of Applied Science - Criminal Justice
Hudson Valley Community College
Troy, NY05.1997
Skills
- Dispatcher Monitoring
- Information Mapping
- Monitoring Frequencies
- Job Assignments
- Radio Communications
- EMD Certified
- Hiterm CAD
- National Law Enforcement Telecommunications System (NLETS)
- Emergency Call Response
- Unit Status Monitoring
- Prioritizing Calls
- Departmental Support
- Radio Traffic Monitoring
- Equipment Dispatch
- EMS Dispatch
- Computer-Aided Dispatching
Timeline
Public Safety Dispatcher
Schenectady County
11.2023 - Current
Public Safety Dispatcher
Colonie Police Department
01.2000 - 09.2023
Public Safety Dispatcher
Village Of Menands
06.1996 - 01.2002
Associate of Applied Science - Criminal Justice
Hudson Valley Community College
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