Ashlee Dapice
Brentwood,CA
Summary
Accomplished Police Dispatcher bringing 14 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems, radio equipment and CAD systems. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
City Of San Leandro
05.2010 - Current
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Processed criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used CAD software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests from police officers.
- Improved public safety by effectively managing multiple phone lines and radio frequencies simultaneously.
- Requested law enforcement, fire and ambulance services for emergency calls.
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
- Maintained up-to-date knowledge of local geography, landmarks, and jurisdictional boundaries for accurate dispatching decisions.
- Participated in regular training sessions to maintain certifications and stay current with industry best practices.
- Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
- Fostered a culture of continuous improvement within the dispatch center by sharing insights and suggesting improvements.
Education
No Degree - Nursing
Ohlone College
Fremont, CASurgical Technician Certificate - Medical/Surgical Care
High Tech Institute
Sacramento, CASkills
- Highly effective communicator
- Agency CLETS coordinator 10 years
- Tactical Dispatcher for 5 years
- Communications training officer
- Records Management proficient
Certification
- CTO - Communications Training Officer
- Public Safety Dispatcher Basic
- Public Safety Dispatcher Intermediate
- Public Safety Dispatcher Advanced
Timeline
Public Safety Dispatcher
City Of San Leandro
05.2010 - Current
No Degree - Nursing
Ohlone College
Surgical Technician Certificate - Medical/Surgical Care
High Tech Institute
- CTO - Communications Training Officer
- Public Safety Dispatcher Basic
- Public Safety Dispatcher Intermediate
- Public Safety Dispatcher Advanced
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