Nicole Gray
Helendale,CA
Summary
Background in Public Safety Dispatch, with extensive experience at Marine Corps Logistics Base Barstow, adept in emergency management and critical thinking. Excelled in incident documentation and prioritizing situations, enhancing community safety. Demonstrated mastery in computer-aided dispatching and effective communication, significantly improving response times and inter-agency coordination.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
Marine Corps Logistics Base Barstow
03.2021 - 01.2024
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
911 Emergency Dispatcher
Fort Irwin Fire Department
09.2018 - 11.2020
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Ambulance Dispatcher
Desert Ambulance Services
07.2016 - 09.2018
- Utilized advanced mapping software to accurately pinpoint caller locations, expediting ambulance response times.
- Collaborated with other dispatchers to ensure seamless shift transitions and continuous coverage during peak periods.
- Supported efforts to streamline workflows within the dispatch center by identifying areas for improvement and offering constructive feedback during staff meetings.
- Managed radio communications effectively, maintaining clear channels for essential transmissions between field units and dispatch center.
Public Safety Dispatcher
Marine Corps Logistics Base Barstow
08.2010 - 01.2016
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used specialized software to track and maintain case incident numbers and logs.
Education
POST Academy Certificate - Emergency Dispatch
San Diego Miramar College
San Diego, CA10.2010
Skills
Highly effective communication
Incident documentation
Typing Speed
Records Management
Status Reporting
Emergency Management
Problem-Solving
Time Management
Prioritizing Situations
Attention to Detail
Multitasking
Critical Thinking
Organizational Skills
Computer-aided dispatching
CPR and First Aid
Certification
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
- EMT - Certified Emergency Medical Technician
- Bloodborne Pathogen Training
Timeline
Public Safety Dispatcher
Marine Corps Logistics Base Barstow
03.2021 - 01.2024
911 Emergency Dispatcher
Fort Irwin Fire Department
09.2018 - 11.2020
Ambulance Dispatcher
Desert Ambulance Services
07.2016 - 09.2018
Public Safety Dispatcher
Marine Corps Logistics Base Barstow
08.2010 - 01.2016
POST Academy Certificate - Emergency Dispatch
San Diego Miramar College
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