Carollee Rivera
San Diego,Ca
Summary
I am a highly motivated employee with a desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills. A passionate individual with well-developed talents in maintaining records, overseeing radio communications and effectively calming callers on the line. I am a Communicative Public Safety Dispatcher known for always handling crises with composure. I am a very knowledgeable Public Safety Dispatcher with excellent decision-making skills in emergencies. Who is a determined employee with many years of experience speaking with exceptional respect and courtesy to, upset, and in pain individuals. I maintain undeniable composure in stressful, fast-paced settings I am a hardworking employee with customer service, multitasking, and time management abilities. I am devoted to giving every customer a positive and memorable experience.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
PROVOST MARSHAL'S OFFICE MCAS MIRAMAR
San Diego, Ca
04.2022 - Current
- Receives, classifies, and prioritizes all incoming calls to the dispatch center including 911 calls and business lines calls received from citizens requesting service or information
- Operate a variety of public safety communication equipment including multi-channel radio systems, California Law Enforcement Telecommunications System (CLETS), National Crime Information Center (NCIC), Computer Aided Dispatch systems (CAD), PC/PSAP & VESTA solution software, Hexagon help desk
- Monitor fire, security, intrusion, and burglary alarms and dispatch appropriate emergency response personnel/equipment per protocols and directives
- Handled emergency phone calls calmly and obtained pertinent information with composed approach
- Researched vehicle wanted and missing persons information
- Make frequent independent, critical decisions under highly stressful, time-sensitive, and emergency conditions and dispatch a variety of emergency equipment to include police, K-9, fire, ambulance, Medevac, Life Flight, rescue or hazardous materials units
- Provide emergency medical dispatching assistance to callers with medical emergencies
- Verify the location of the call back number for the incident, determining the patient's chief complaint, age, status of consciousness, and breathing
- Initiate an immediate and appropriate response
- Identify the determinant, level of response and determine appropriate jurisdiction and services to be rendered
- Appropriately relay this and any additional information to the responding units
- Maintain constant awareness of the Computer Aided Dispatch (CAD) equipment and peripheral equipment ensuring continuity of operations, identification of problem conditions, troubleshoot equipment, and provide technical advice and assistance as required to dispatchers
- Maintain reports and retrieve statistical information as requested
- Submit emergency work orders for buildings with alarm trouble or other hazardous conditions
- Monitored radio transmissions between police officers, fire fighters, and other public safety personnel
- Received emergency and non-emergency calls, entered data into the computer system, and dispatched personnel to appropriate locations
- Maintained accurate records of all calls received, including time of call, caller information, nature of call, action taken, and disposition of each call
- Provided support for law enforcement agencies by entering criminal history data into the National Crime Information Center database
- Assisted with investigations by providing information from various databases as requested
- Coordinated response times for medical emergencies to ensure timely arrival of paramedics or ambulances to affected areas
- Communicated with field personnel via telephone or radio regarding current situations or events that require immediate attention or assistance
- Conducted follow-up investigations on suspicious activities reported by citizens and relayed pertinent information to responding units in a timely manner
- Analyzed incoming calls for accuracy and completeness before dispatching units to ensure proper resources were sent to the scene
- Verified alarm activations prior to dispatching police officers or fire fighters to reduce false alarms
- Utilized mapping software programs such as GIS and GPS technology to provide detailed directions for responders during emergency situations
- Updated dispatch logs throughout shift to maintain an accurate record of all activities
- Provided pre-arrival instructions over the phone for medical emergencies until EMS arrived at scene
- Served as liaison between public safety personnel in the field and command staff during major incidents or disasters
- Performed multiple tasks simultaneously while maintaining focus on priority issues
- Assessed requests from outside agencies to prioritize response times according to urgency level
- Handled highly stressful situations with extreme poise and control, keeping callers calm and online until help arrived at scene
- Communicated via radio to request law enforcement, fire and ambulance services for different emergency situations
- Answered 911 emergency and non-emergency phone calls and asked open-ended questions to ascertain type of resources needed.
Impound Clerk/Animal Control Specialist
PROVOST MARSHAL'S OFFICE MCAS MIRAMAR
San Diego, CA
06.2018 - 04.2022
- Conduct daily patrol of the Miramar Air Station for abandoned and derelict vehicles
- Tag any vehicles found to be in violation of the Station order 5580.1 with DD-Form 2504
- Work with PMO Dispatchers to conduct investigations through CLETS and NCIC for the vehicles that have been tagged with DD=Form 2504 to determine the registered owner and to determine if the vehicles have valid state registration
- Conduct searches in our databases such as Consolidated Law Enforcement Operations Center (CLEOC), Military Online (MOL), Defense Biometric Identification System (DBIDS), and Global Outlook for contact information, unit or place of employment on the registered owner(s)
- Conduct phone calls to the registered owner(s) once contacted information is located and inform them that their vehicle has been tagged with an impound notice for violation of the base station order
- Perform impounds of vehicles that fail to comply with the base station order and call via the radio one of our contracted civilian Tow companies to base to clear said vehicle from base
- Perform a variety of clerical task to include, detailed impound reports that includes dates and times that I spoke with the registered owner(s), impound reports, certified letters, and pictures of the vehicle that is being impounded
- Upload all paperwork via Xerox printer to work email to attach to CLEOC report and to generate a case control number for level 4 review and approval
- Maintain and update a running impound log on Excel as well as a paper logbook of all impounds year to date that have been performed on the installation
- Perform patrol of the installation for any loose or stray animals
- Capture or trap any animal that is deemed to be loose and perform search for owner
- Provide a warning notice to owner if located and provide documentation about the privileges and rules to owning a domestic animal on station
- Provide a bite report on any animal that is known to have bitten an individual and call San Diego County Animal services for assistance on quarantining the animal.
Supply Clerk Contractor
HOMELAND SECURITY SOLUTIONS INC.
San Diego, Ca
06.2018 - 07.2020
- Checked in new hires and issued them gear that was documented with ECR card
- Took in request for new equipment and repair
- Ordered new equipment and supplies through Grainger website and Office Depot Business accounts
- Maintained inventory of Military Police equipment, sanitary supplies, office supplies
- Created Excel spreadsheet to document inventory counts and kept a back log paper logbook of all gear, sanitary supplies and office supplies
- Maintained records on all police vehicles with daily trip tickets and inspections for needed repairs monthly
- Inventoried all police vehicle equipment to include radars and radios as well as emergency roadside gear and medical equipment to always make sure everything was fully functionally.
Transit Bus Operator
Metropolitan Transit System (MTS)
03.2008 - 12.2016
- Maintained a class B license with passenger endorsement for 30ft, 40ft & 60ft
- City Buses
- Provided customer service for passengers daily
- Drive routes according to MTS schedules and time points
- Fill out and turn in daily bad order cards to the maintenance crew for evaluation
- Always maintain a clean and hazard-free bus
- Conducted pre-trip inspections of the bus to ensure it was safe for operation
- Monitored passengers to ensure they followed safety regulations and paid fares
- Responded to customer inquiries regarding routes, schedules, and transfers
- Assisted passengers with mobility devices in boarding and disembarking safely
- Adhered to all traffic laws including speed limits, stop signs, signals
- Communicated regularly with dispatch personnel via two-way radio systems
- Managed time effectively by arriving at stops on schedule according to route times
- Made sure wheelchair lifts were functioning properly before each trip began
- Assisted customers in locating information about destinations or connecting routes
- Stayed current on local events and activities affecting transit services in the area
- Followed emergency procedures in case of accidents or other dangerous situations
- Maintained professional demeanor when dealing with difficult customers or situations
- Kept an eye out for suspicious activity or unattended items on board the bus
- Maintained safe driving habits to protect property and public on roadways
- Communicated frequently with dispatchers regarding locations, routes and traffic conditions
- Reported major accidents, emergencies and suspicious incidents to supervisors
- Completed transfers at hubs and final destinations to keep routes on schedule
- Completed appropriate inspection paperwork and reported results to supervisors
- Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations
- Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage
- Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers
- Announced stops clearly to help passengers disembark at correct locations
- Handled passenger emergencies or disruptions
- Facilitated smooth passenger loading and unloading at designated route stops
- Collected fares and provided route updates and schedule information
- Reported delays or accidents
- Maintained a clean interior of the bus by sweeping and removing debris between runs
- Computed fares accurately using onboard ticket machines or cash payments
- Aided elderly or disabled passengers with their transportation needs
- Reported any mechanical problems or incidents that occurred during transit operations
- Adhered to all traffic laws including speed limits, stop signs, signals.
Procurement Coordinator/Supervisor/Config. Tech
Wareforce inc.
06.2003 - 07.2008
- Performed configurations of computer Hardware and software
- Imaged City purchased computers with custom images via Altiris server and Ghost Software
- Performed hardware & software upgrades as well as laptop and printer repair
- Provided level 1 and level 2 computer repair, diagnostics, and help desk for end users
- Coordinated delivery and installation of city computers and peripherals
- Managed an inventory of over 1 million dollars’ worth of computers and peripherals
- Received, shipped, and managed all RMA returns
- Picked up and inventoried city department computers that had been deemed unrepairable and prepared them to be recycled
- Performed troubleshooting and repair of equipment by manufacturer specifications
- Tested and calibrated instruments to ensure accuracy and reliability of data
- Maintained records of repairs, calibrations, and tests performed on equipment
- Replaced defective components or parts as needed
- Installed software updates on customer machines while providing technical assistance when necessary
- Troubleshot systems and equipment and ran tests to make effective recommendations
- Managed quality control and maintained high level of customer satisfaction
- Participated in training to maintain technical expertise and proficiency on applicable equipment
- Troubleshot systems to determine appropriate resolution for reported problems with usage
- Operated various diagnostic tools to determine repair plans
- Adjusted or modified equipment to enhance equipment performance or to respond to customer requests
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties
- Managed workflow and productivity of lower-level technicians to keep projects on task
- Updated logs and job reports for completed and pending service calls at shift end
- Trained customers on proper operation, maintenance, and safety of newly installed equipment
- Contacted customers prior to date of scheduled installation to verify appointment
- Communicated directly with equipment vendors for defective parts return
- Delivered on-the-job training and development initiatives to new hires and contractors
- Installed new components or replaced defective parts to restore functionality
- Filled out work orders, repair logs and maintenance plans to document work completed
- Kept records of parts and equipment used in projects to update inventory
- Estimated cost of labor and materials for projects and communicated value to clients.
Logistics Vehicle Operator/General Mechanic
UNITED STATES MARINE CORPS
03.1995 - 03.1999
- Provided end user support for 50 plus military personnel
- Managed and maintained a fleet of 150 Military logistic vehicles
- Provided light mechanical work on logistic vehicles that include, Hummers, 5-tons, and P-19's
- Received an Honorable Discharge with over sixteen different military logistic vehicle licenses
- Received a Navy Achievement Medal (NAM) for my performance on deployment in Thailand.
Education
Health Information Technology -
Santa Barbara City College
Networking Technology Certificate -
United Education Institute (UEI)
Skills
- End User/Help Desk support experience
- Field technician
- IT Support
- Knowledge of Windows 95, 98, 2000, XP Pro, Vista 7, Server 2003, 2007, and DOS Software
- A and NET Certification training
- Networking technology certificate
- Knowledge of Microsoft Office Suites
- Hardware and software troubleshooting experience with configuration and imaging skills using Altiris/Symantec Ghost software
- Emergency protocols
- Highly effective communication
- Radio Traffic Monitoring
- Emergency call response
- Geographical knowledge
- Personnel notification
- Incident documentation
- Information Gathering
- Status Reporting
- Proficient in CAD, VESTA 911, CLETS, NCIC
- Dynamic communication skills
- Problem-Solving
- EMS Dispatch
- Map reading abilities
- Critical Thinking
- Computer-based dispatch systems
- Active Listening
- Basic life support knowledge
- Emergency Assessment
- Crisis Management
- Emergency Medical Instruction
- Computer Skills
- Data Entry
- Stress Tolerance
- Basic networking administration
- 10 years of receiving and shipping experience
- 20 years of customer service and management experience
- 20 years as a motor vehicle operator
- Forklift certified
- Inventory control manager
- Warehouse manager
- 10 years driving MTS Transit vehicles
- 7 years as a procurement warehouse supervisor in shipping and receiving
- Extensive knowledge of GPS navigation systems
- Thorough knowledge of Law enforcement impounds and procedures
- Extensive knowledge of Law enforcement database software such as CLETS, NCIC, CLEOC, MOL, and DBIDS, OpenFox
- San Diego County rules and regulations on Domestic animals
- Police department procedures
- Works Well Under Pressure
- Information Gathering and Relay
- Teamwork and Collaboration
- Leadership skills
- Proficient in CAD & CLETS
- Emergency Management
- Verbatim Transcription
- Cross-Departmental Teamwork
- Call Records Maintenance
- Call Routing
- Documentation And Reporting
- Information Security
- Good Judgment
- Prioritizing Situations
- Rapid Needs Assessment
- CPR and First Aid
- Emergency Response Procedures
- Decision-Making
- NCIC Database
- Providing Clear Directions
- Data Systems Operation
- Law Enforcement Collaboration
- 911 System Information Databases
- Radio Frequencies Monitoring
- Data Analysis
- Self Motivation
- Analytical Skills
- Agency Referrals
- Team Collaboration
- Excellent Communication
- Time Management
- Analytical Thinking
- Medical Assistance
- Medical Terminology
- Team Leadership
- Communication Systems Testing
- Adaptability and Flexibility
- Task Prioritization
- Documentation
- Conflict Resolution
- Situational Awareness
- Dispatch Coordination
- Confidentiality understanding
- First aid knowledge
- Critical thinker
- Dependable and Responsible
- Map Reading
- Professionalism
- Emergency Medical Technician
- Professional Demeanor
- Multitasking
- Time management abilities
- Emergency medical dispatching
- Safety Protocols
- Listening Skills
Certification
- 80-Hour Basic Humane Law Enforcement Academy, 10/19/2021
- 10 Hour General Industry (OSHA), 08/28/2019
- CPR certified through the American Heart Association
- FEMA-certified courses: IS-5. A, An Introduction to Hazardous Materials
- IS-100.C I An Introduction to Incident Command Systems
- IS-200.C Basic Incident Command System for Initial Response
- Introduction to the National Incident Management System
- IS-800.D National Response Framework an Introduction
- Agency Consolidated Law Enforcement Coordinator (CLETS)
- DAC Administrator
- VESTA Administrator
References
References available upon request.
Languages
Spanish
Limited
Timeline
Public Safety Dispatcher
PROVOST MARSHAL'S OFFICE MCAS MIRAMAR
04.2022 - Current
Impound Clerk/Animal Control Specialist
PROVOST MARSHAL'S OFFICE MCAS MIRAMAR
06.2018 - 04.2022
Supply Clerk Contractor
HOMELAND SECURITY SOLUTIONS INC.
06.2018 - 07.2020
Transit Bus Operator
Metropolitan Transit System (MTS)
03.2008 - 12.2016
Procurement Coordinator/Supervisor/Config. Tech
Wareforce inc.
06.2003 - 07.2008
Logistics Vehicle Operator/General Mechanic
UNITED STATES MARINE CORPS
03.1995 - 03.1999
Health Information Technology -
Santa Barbara City College
Networking Technology Certificate -
United Education Institute (UEI)
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