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Kelly Crownover
Haslet
Summary
Dynamic Public Safety Dispatcher with ICOM Communications, skilled in emergency call response and incident documentation. Proven ability to mentor peers and streamline communication during high-stress situations. Recognized for exceptional situational awareness and effective teamwork, ensuring optimal multi-agency collaboration in critical scenarios. Committed to maintaining confidentiality and upholding emergency protocols.
Professional with experience in emergency communication and public safety. Prepared to manage high-stress situations with strong skills in multitasking, quick decision-making, and effective communication. Focused on team collaboration and adaptable to changing needs, ensuring reliable and results-driven performance. Known for maintaining calm under pressure and excelling in fast-paced environments.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Public Safety Dispatcher
ICOM Communications
Oak Harbor, WA
09.1993 - 09.2023
- Dispatched police, fire, and EMS units using radio, CAD, and call-routing procedures.
- Prioritized emergency calls and relayed critical details to responding personnel.
- Monitored multiple communication channels to maintain accurate situational awareness.
- Verified incident information and documented call records with precision.
- Coordinated resources across agencies to support efficient emergency response.
- Guided callers through life-safety instructions while gathering essential dispatch details.
- Maintained confidentiality and compliance with public safety communication protocols.
- Mentored newer dispatchers on radio procedures, call handling, and crisis communication.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Coordinated multi-agency responses to large-scale emergencies, ensuring seamless collaboration between agencies for optimal outcomes.
- Streamlined communication between field units by relaying pertinent information quickly and clearly using proper radio etiquette.
- Participated in regular training sessions to maintain certifications and stay current with industry best practices.
- Maintained up-to-date knowledge of local geography, landmarks, and jurisdictional boundaries for accurate dispatching decisions.
- Issued local watches and warnings to public in response to inclement weather conditions received from National Weather Service.
- Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
- Assisted in the development of new dispatcher training programs, resulting in more efficient onboarding processes.
- Conducted quality assurance reviews of emergency call recordings for adherence to department policies and procedures.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Education
No Degree - Exchange Student/Physical Education
Thomond College of Physical Education
Limerick, IrelandNo Degree - Corporate Health
Pennsylvania State University
State College, PANo Degree - Physical Education
Slippery Rock University of Pennsylvania
Slippery Rock, PAState Certification - Emergency Medical Technician
Altoona Paramedic Institute
AltoonaAssociate of Arts - General Studies
Skagit Valley College
Mount Vernon, WA06-2021
Skills
- Highly effective communication
- Radio communications
- Emergency call response
- Incident documentation
- Information gathering
- Typing speed
- Emergency protocols
- Records management
- Radio traffic monitoring
- Dynamic communication skills
- Stress tolerance
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Listening skills
- Problem-solving abilities
- Dependable and responsible
- Multitasking
- Critical thinking
- Organizational skills
- Verbal and written communication
- Situational awareness
- Data entry
- Coaching and mentoring
- Interpersonal skills
- Crisis intervention
- Incident management
- Communications training officer (CTO)
Accomplishments
- Supervised team of 4 staff members.
- Numerous letters of commendation for service
- Several letters of merit from user agency personnel and administration
Certification
Washington State Patrol ACCESS Level II
CPR/BLS
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
Interests
Timeline
Public Safety Dispatcher
ICOM Communications
09.1993 - 09.2023
No Degree - Exchange Student/Physical Education
Thomond College of Physical Education
No Degree - Corporate Health
Pennsylvania State University
No Degree - Physical Education
Slippery Rock University of Pennsylvania
State Certification - Emergency Medical Technician
Altoona Paramedic Institute
Associate of Arts - General Studies
Skagit Valley College