Estela Moran
Vallejo,CA
Summary
Dynamic Public Safety Dispatcher with the San Francisco Department of Emergency Management, adept at emergency call response and radio communications. Trained new dispatchers, ensuring adherence to protocols while maintaining confidentiality. Recognized for exceptional problem-solving and multitasking abilities, effectively prioritizing situations to enhance response efficiency and save lives.
Overview
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1
Certification
Work History
Public Safety Dispatcher
San Francisco Department of Emergency Management
- Trained new dispatchers on protocols, procedures, and software applications.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Provided life-saving instructions over the phone to callers in distress while awaiting first responder arrival on scene.
- Monitored emergency radio communications to dispatch appropriate resources promptly.
- Maintained accurate records of emergency responses for reporting and analysis.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Education
City College of San Francisco
San Francisco, CAHigh School Diploma -
Balboa High School
San Francisco, CA06.1999
Skills
- Highly effective communication
- Radio communications
- Emergency call response
- Incident documentation
- Information gathering
- Typing speed
- Radio traffic monitoring
- Dynamic communication skills
- Stress tolerance
- Problem-solving
- Prioritizing situations
- Problem-solving abilities
- Multitasking Abilities
Certification
- EMD - Emergency Medical Dispatch
- Certified Public Safety Dispatcher, CA POST- March, 2007
- EFD - Emergency Fire Dispatch
Timeline
Public Safety Dispatcher
San Francisco Department of Emergency Management
City College of San Francisco
High School Diploma -
Balboa High School