Summary
Overview
Certification
Skills
Education
Work History
Timeline
Generic

Carmen Garcia

San Antonio,TX

Summary

Productive Police/Fire/EMS dispatcher with 10+ years’ experience in emergency call taking, comprising of dispatch, training, and administrative work. Adapt to multitasking and prioritizing in a high-pressure working environment.

Overview

10
10
years of professional experience

Certification

  • Texas Commission On Law Enforcement Licensed Telecommunicator
  • Master Telecommunicator License
  • Basic Instructor
  • CTO - Communications Training Officer
  • EMD - Emergency Medical Dispatch
  • Fire Service Dispatch
  • Spanish for Law Enforcement
  • Basic Life Support (CPR and AED)
  • FTO - Field Training Officer

Skills

  • Operate CAD (Computer Aid Dispatch) system
  • Data entry
  • Energetic work attitude
  • Fluent in Spanish
  • Maintenance
  • Approachable
  • Flexible
  • Strong Multitasking Skills
  • Training
  • Records maintenance
  • Problem-solving
  • Customer Friendly
  • Adaptable
  • Radio Etiquette
  • Microsoft Proficient
  • Reliable
  • Calm Under Stressful Situations
  • Administrative and Management Duties

Education

Criminal Justice

San Antonio College
San Antonio, TX
12-2020

Work History

Police Dispatcher

Harlandale ISD Police
08.2024 - Current
  • Received and responded to campus emergency telephone calls
  • Routed dispatch calls to police and fire departments as appropriate
  • Determined locations and severity of campus emergencies.
  • Assisted in creating and implementing a unit mileage log, daily pass-on sheet, and cleaning schedule on Google Shared Drive.
  • Coordinated and monitored emergency response activity
  • Collected caller information, reported problems, and input information into the computer aided dispatching system
  • Took necessary steps to meet caller's needs and effectively resolve any issues
  • Logged and safe kept money pertaining to any and all school district events.
  • Notify other agencies needed to assist police such as Fire/EMS, Animal Control, Public Works, etc.,
  • Maintained current technical codes, required certifications, revisions, etc. relevant to telecommunications requirements, including but not limited to reading all updates, publications, notifications, and alerts
  • Monitor all district surveillance cameras at the dispatch center
  • Maintain records and files, including but not limited to: computer-aided dispatch entries, master name files, wants and warrants files, criminal trespass files, protective orders, criminal histories, TCIC/NCIC/TLETS entries, CJIS policies, and other required computer data entries and files

AICC Telecommunicator I

City of San Antonio’s Aviation Police Department
02.2024 - Current
  • Dispatched Airport police, fire maintenance, transportation, operations, and parking personnel for appropriate request for services.
  • Maintain communications with Police Department personnel and provided necessary support to field personnel via police radio, telephone, computer and MDT's.
  • Run vehicle registration and stolen vehicle checks.
  • Run warrants and missing person checks on subjects.
  • Operate fire and security systems and monitors CCTV cameras throughout the Airport for any notable incidents.
  • Conduct periodic checks on security checkpoint alarms and maintained logs in accordance with FAA regulations.
  • Provided information to the general public and tourists visiting the san antonio international airport.
  • Provided flight status information on cancelled or delayed flights.
  • Maintained current knowledge of facilities, buildings and airfield on San Antonio property.
  • Conduct periodic checks on security checkpoint alarms, and maintained logs in accordance with FAA regulations.
  • Performed necessary notification on significant unforeseen events (i.e., bomb threats, aircraft emergencies, aircraft accidents, and severe weather warnings)
  • Demonstrated adaptability in adjusting work schedules or assuming additional duties as required for optimal performance within the department.
  • Supported fellow dispatchers when needed, fostering teamwork within the department.
  • Collaborated closely with other dispatchers and supervisors, maintaining open lines of communication to ensure efficient operations.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.

Customer Service Associate - Temporary

Walgreens Boots Alliance
01.2021 - 11.2024
  • Delivered courteous, friendly, and efficient service to customers, assisting with purchases and recommending additional or related items to enhance the shopping experience.
  • Operated POS systems to process transactions including sales, returns, voids, exchanges, and rain checks; accurately handled cash, card payments, and change.
  • Maintained clean, organized, and well-stocked shelves and displays; assisted with inventory management, pricing, and receiving of merchandise.
  • Ensured compliance with company policies and state regulations regarding regulated products such as alcohol and tobacco.
  • Built and maintained promotional and seasonal merchandise displays; completed resets and planogram revisions as directed by store leadership.
  • Assisted in food safety practices including proper separation and placement of consumables; performed stock rotation using FIFO (First In, First Out) method.
  • Applied company asset protection procedures to minimize loss and enhance store security.
  • Provided photo department services including digital passport photos, poster prints, and promotional product suggestions; managed web order pickups from processing to delivery.
  • Performed regular store upkeep, including interior and exterior maintenance to uphold a clean and organized retail environment.
  • Demonstrated knowledge of store systems and equipment; completed special assignments and supported team operations as needed.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

911 Public Safety Telecommunicator/CTO

Helotes Police Department
05.2022 - 02.2024
  • Responsible for performing technical radio communications involving the deployment of police, fire, public works, animal control, code enforcement, and EMS personnel according to request for service
  • Maintained communications with police, fire, emergency medical service and other personnel, providing necessary support to field personnel via radio, telephone, computer and MDT's.
  • Accurately entered protection orders, stolen vehicles, and stolen items into the OPENFox system as required, ensuring compliance with reporting procedures and data integrity.
  • Assigned emergency and non-emergency field units, as appropriate, to the incident.
  • Assisted in creating and updating the training program and document.
  • Entered, updated, and relayed crime-related information from CAD or TLETS information system.
  • Maintained detailed information utilizing the computer-aided dispatch module of the records management system.
  • Utilized TCIC/NCIC/TLETS for all searches relating to vehicle registration confirmation, stolen/wanted searches, driver's license checks, computerized criminal history records, administrative messages, stolen/wanted confirmations and other system transactions.
  • Performed a variety of record keeping, filing, indexing and other general clerical work, as necessary or required.
  • Prepared and completed analytical and statistical reports and memos as required. Prepared copies of recordings as directed
  • Assisted in creating and updating the Helotes Emergency Communication Training Manual currently used at Helotes Police Department
  • Instructed new and existing employees in the classroom and/or briefing on policy and procedure.

Police Dispatcher/Trainer/ Radio Inventory Mgmt

Alamo College Police Department
11.2015 - 05.2022
  • Collected caller information, reported the problem, and input into the computer-aided dispatching system
  • Took necessary steps to meet callers' needs and effectively resolved any issues
  • Supervised and mentored the daily activities of newly hired personnel by completing daily evaluations for new hires; overseeing all aspects of training (CAD/TCIC/NCIC/); and discussing concerns with employees.
  • Logged daily evaluations, comments, and concerns for new hires in 360 program
  • Explained and answered operational and procedural questions, handled complaints from citizens, employees, and external customers (patrol)
  • Prepared and completed analytical and statistical reports and memos as required. Prepared copies of recordings as directed.
  • Assisted in creating and updating the 360-training program currently used at Alamo Colleges Police
  • Instructed new and existing employees in the classroom and/or briefing on policy and procedure.
  • Assisted with adjusting the schedule as necessary to achieve performance goals
  • Entered, Edited, or Removed daily calendar events on outlook.
  • Created Excel spreadsheets to keep an inventory of all available, assigned, and damaged radio equipment which included, Radios, Lapels, Antennas, and Ear Pieces.
  • Created and laminated quick and helpful reference sheets with contact numbers and maps of all associated campuses.
  • Maintained all radio equipment inventory for new hires and current 80 officers

Police Dispatcher

Harlandale ISD Police Department
06.2014 - 11.2015
  • Received and responded to campus emergency telephone calls
  • Routed dispatch calls to police and fire departments as appropriate
  • Determined locations and severity of campus emergencies.
  • Coordinated and monitored emergency response activity
  • Collected caller information, reported problems, and input information into the computer aided dispatching system
  • Took necessary steps to meet caller's needs and effectively resolve any issues
  • Logged and safe kept money pertaining to any and all school district events.

Bank Teller

Citi Bank- Location Closed
03.2013 - 06.2014
  • Managed opening and closing times for the main branch
  • Established new customer accounts including checking, savings, lines of credit and loans
  • Assembled in-store marketing displays. Informed customers about bank products and services
  • Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
  • Examined checks for identification and endorsement
  • Used software to track bank information and generate reports.
  • Maintained confidentiality of bank records and client information
  • Delivered prompt, accurate and excellent customer service
  • Packaging cash and rolling coins to be stored in drawers or the bank vault.

Cashier and Sales Associate

New York & Company- Location Closed
11.2013 - 01.2014
  • Greets and receives customers in a welcoming manner
  • Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge
  • Processed payments by totaling purchases, processing checks, cash, and store or other credit and debit cards
  • Managed shelf stocking and pricing activities
  • Assisted customers with product selection and queries
  • Processed merchandise in addition to assisting with backroom organization and sales floor replenishment
  • Investigated and resolved customer complaints
  • Alerted management of potential security issues
  • Assists with inventory, including receiving and stocking merchandise.
  • Kept clientele informed of sales and future merchandise that would be of potential interest

Cashier and Server

Steves Sno-Cone House
08.2009 - 03.2013
  • Took necessary steps to meet customer needs and effectively resolve food or service issues
  • Recorded customer orders and repeated them back in a clear, understandable manner
  • Correctly received orders, processed payments, and responded appropriately to guest concerns
  • Communicated clearly and positively with co-workers and management
  • Served orders to customers at windows, counters, and tables
  • Quickly and efficiently processed payments and made accurate change
  • Carefully maintained sanitation, health, and safety standards in all work areas
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping countertops, and emptying grease traps
  • Took initiative to find extra tasks when scheduled duties were completed
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously
  • Adhere to all relevant health department rules/regulations and all customer service guidelines

Timeline

Police Dispatcher

Harlandale ISD Police
08.2024 - Current

AICC Telecommunicator I

City of San Antonio’s Aviation Police Department
02.2024 - Current

911 Public Safety Telecommunicator/CTO

Helotes Police Department
05.2022 - 02.2024

Customer Service Associate - Temporary

Walgreens Boots Alliance
01.2021 - 11.2024

Police Dispatcher/Trainer/ Radio Inventory Mgmt

Alamo College Police Department
11.2015 - 05.2022

Police Dispatcher

Harlandale ISD Police Department
06.2014 - 11.2015

Cashier and Sales Associate

New York & Company- Location Closed
11.2013 - 01.2014

Bank Teller

Citi Bank- Location Closed
03.2013 - 06.2014

Cashier and Server

Steves Sno-Cone House
08.2009 - 03.2013

Criminal Justice

San Antonio College

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