ALEXANDER SOTO
San Antonio,Tx
Summary
Recent Cyber Security graduate with a BBA from the University of Texas at San Antonio and an Associate’s degree in Computer Information Systems from Temple College. Ready to leverage academic knowledge along with customer service, technical support, and classroom leadership experience. Strong communication and problem‑solving skills with proven adaptability in dynamic environments. Seeking an entry‑level cybersecurity or IT support role to contribute to safeguarding systems and data while continuing professional growth.
Overview
10
10
years of professional experience
Work History
Substitute Teacher
Harlandale ISD
10.2024 - Current
- Adapted to diverse classroom environments and seamlessly managed instructional activities in absence of the Teacher
- Maintained classroom discipline and created a positive, respectful learning environment
- Kept accurate records of attendance, assignments, and student progress
- Collaborated with school staff and administrators to uphold school policies and procedures
Support Specialist - L1 Support Specialist
Infogain
07.2020 - 02.2021
- Delivered expert customer support for major banks, ensuring timely resolution of online banking issues
- Showcased strong problem-solving skills and technical proficiency in resolving intricate issues
- Thrived in high-pressure environments, providing exemplary service to meet customer needs
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
Cashier - Cashier/Sales
Brookshire Brothers
03.2016 - 05.2020
- Provided exceptional customer service in a retail environment, efficiently managing transactions and addressing customer inquiries
- Demonstrated expertise in utilizing technology for inventory management and point-of-sale operations
- Ensured accuracy and reliability in handling cash transactions
Education
BBA - Cyber Security
University of Texas At San Antonio
San Antonio, TX12.2025
Associate of Applied Science - Computer Information Systems
Temple College
Temple, TX05.2020
Skills
- Effective troubleshooting skills
- Effective multitasking
- Customer Service Skills
- Proficient in office technology
- Effective communication abilities
- Software setup and configuration
- Computer maintenance
- Effective classroom management
- Effective instructional delivery
Timeline
Substitute Teacher
Harlandale ISD
10.2024 - Current
Support Specialist - L1 Support Specialist
Infogain
07.2020 - 02.2021
Cashier - Cashier/Sales
Brookshire Brothers
03.2016 - 05.2020
BBA - Cyber Security
University of Texas At San Antonio
Associate of Applied Science - Computer Information Systems
Temple College