Amber Toscano
San Antonio,TX
Summary
Friendly, outgoing professional who is consistently delivering first-rate service and fosters positive relationships with work colleagues and guests to promote customer satisfaction and loyalty. Customer satisfaction is my number one goal. Other Experience Strong Customer Focus Sales Proficient in Microsoft office programs (Excel, outlook, and Access) Proficient in safety rules, compliance, operating and maintenance procedures Proficiency in data entry Teamwork / Collaboration Product Sales Product Knowledge Energetic/self-motivated Great communicator Quick to understand new training documents and/or new program
Overview
5
5
years of professional experience
20
20
years of post-secondary education
Work History
Substitute Teacher /Paraprofessional
Harlandale ISD
San Antonio, TX
01.2021 - Current
- Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
- Graded and evaluated student assignments, papers and course work.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Supervised learning groups of students in classroom stations.
- Completed daily reports on attendance and disciplinary performance.
- Supported student physical, mental and social development using classroom games and activities.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Handed out classroom materials, like pencils, paper and crayons.
- Maintained head count and attendance sheets.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Prepared instruction materials, constructed bulletin boards and set up work areas.
- Provided clerical support, addressing routine and special requirements.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Responded to inquiries from callers seeking information.
- Executed record filing system to improve document organization and management.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Food Caterer & Preparer
Xanthia De La Cocina
San Antonio, TX
05.2019 - 01.2020
- Adhere to food and safety regulations at all times
- Ensure all food is at its highest quality
- Prepare and assist in preparation, service and clean-up of meals
- Store, utilize and dispose of food and supplies following federal, state and local and district regulations
- Complied with department rules, procedures, administrative directives and regulations, district policies and procedures and local, state and federal rules and regulations
- Followed all sanitation and safety standards in clean-up of kitchen and kitchen equipment
- Assists in taking and completing inventories as requested
- Executed synchronized meal service simultaneously serving multiple guests.
- Monitored dietary restrictions and served guests with special needs.
- Cleaned and organized kitchen stations to promote team efficiency.
Housekeeping
Hotel Indigo
San Antonio, TX
05.2018 - 12.2018
- Rapidly and correctly cleaned and disinfected high number of rooms per shift Dusted, cleaned windows, scrubbed bathrooms and vacuumed floors Changed bedding, towels, and other room supplies Inspect rooms for damage and alert management Greeted every guest with a smile and friendly hello, even when busy.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
Cafeteria Worker
St. Leo Great Catholic School
San Antonio, TX
08.2017 - 06.2018
- Assisted with meal preparation Performed serving, cleaning and stocking duties in order to facilitate customer service Assisted with fundraisers and benefits Inventory Control Washed dishes and cleaned work area, cabinets, tables and ovens.
Receptionist
Nug Speed
San Antonio, TX
01.2014 - 11.2014
- Answering calls taking and relaying messages, providing information to callers Receiving and sorting mail and packages Ordering office supplies
- Performed a wide variety of administrative tasks as needed
- Confirmed appointments, communicated with clients and updated client records
- Managed multiple tasks and met time-sensitive deadlines
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
- Provided callers with address, directions, company website and related information
Retail Customer Service Representative
Macys
San Antonio, TX
11.2011 - 03.2012
- Ensured that each customer received outstanding service by providing a professional and friendly environment Restock merchandise Processed payments Maintained and record all sales to ensure compliance with company’s standard of excellence Resolved any customer opportunities by providing a solution to all concerns.
- Kept customer spaces clean, neat and organized for maximum appeal
- Attended to customer complaints and processed product return or replacement requests
- Processed customer payments, generated bills and filled out warranty cards
- Distributed information to in-store guests and answered questions to serve needs and drive sales
- Assisted customers in making informed purchase choices and selecting products
- Tracked stock availability to order supplies for timely stock replenishment
Education
Associate of Applied Science - Nursing
St.Phillips College
San Antonio 06.2012 - 11.2027
Associate of Applied Science - Medical Assistant
San Antonio College of Medical And DentalAssistants
San Antonio 11.2005 - 07.2006
High School Diploma -
McCullum High School
San Antonio, TX 08.1999 - 05.2003
Skills
Student-centered learning
undefinedTimeline
Substitute Teacher /Paraprofessional
Harlandale ISD
01.2021 - Current
Food Caterer & Preparer
Xanthia De La Cocina
05.2019 - 01.2020
Housekeeping
Hotel Indigo
05.2018 - 12.2018
Cafeteria Worker
St. Leo Great Catholic School
08.2017 - 06.2018
Receptionist
Nug Speed
01.2014 - 11.2014
Associate of Applied Science - Nursing
St.Phillips College
06.2012 - 11.2027
Retail Customer Service Representative
Macys
11.2011 - 03.2012
Associate of Applied Science - Medical Assistant
San Antonio College of Medical And DentalAssistants
11.2005 - 07.2006
High School Diploma -
McCullum High School
08.1999 - 05.2003
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