Candice Molina

Advanced Medical Support Assistant serving the South Texas VA by providing specialized and expert administrative support to our veterans. Front desk clerical duties include check- in and check- out process, in addition to ensuring demographics and insurance are up to date. Ensuring medical records are filed appropriately, answering phones, composing and assigning message managers and forwarding mail to appropriate recipient.

• Ensuring medical records are processed in accordance to HIPPA guidelines.
• Preparing and fulfilling medical record requests including subpoenas, affidavits, etc.
• Answering department telephone and processing faxes
• Ensures all requests received are entered into the software system, verify posted payments daily and close requests when mailed or picked up by requestor.
• Opens Mail, Reviews, and date stamps request letters.
• Verifies proper authorization, signature, dates and sensitive information of ROI.

• Assisted multiple physicians in gathering patient vitals, such as temperature, weight, and blood pressure.
• Obtained and ensured all medical information was recorded and up to date.
• Ensured all expired medications (samples provided to patients) were discarded properly.
• Responsible for keeping patient rooms properly stocked with medical supplies
• Assisted nurses with translating Spanish only speaking patients
• Responsible for cleaning and sterilizing medical instruments.

• Performed general duties such as answering telephones, taking dictation, and completing insurance forms.
• Greeted and ensured patient’s were promptly checked in upon arrival.
• Scheduled/Rescheduled appointments.
• Relied upon when short handed to triage.
• Collected co payments and verified insurances.
• Responsible for filing and organizing patient documentation.