Mauricio Reyes-Gonzalez

• Led daily branch operations, ensuring compliance with company policies and regulatory requirements.
• Developed and implemented strategies to increase loan approval rates and drive revenue growth.
• Streamlined workflow processes, reducing response times for customer inquiries and loan applications.
• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
• Trained and developed new team members in alignment with branch service standards and objectives.
• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Built rapport with account holders by reaching out with product recommendations and account updates.
• Reviewed credit applications for risk factors and credit worthiness.
• Developed strong relationships with key clients, contributing to significant growth in business revenue.
• Demonstrated knowledge of branch financial products, loans and lines of credit.
• Played a key role in growing the branch''s loan portfolio through proactive client outreach and relationship management efforts.

• Developed and implemented online sales strategies to enhance customer engagement.
• Responded to internet inquiries and phone calls in timely matter.
• Increased online sales by implementing effective marketing strategies and optimizing website content.
• Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
• Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.
• Pioneered use of live video demonstrations, boosting customer engagement and sales conversions.
• Oversaw the entire new car sales process, ensuring a smooth and efficient customer experience from start to finish.

Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.

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• Developed tailored insurance solutions to meet diverse client needs.
• Cultivated strong relationships with clients, enhancing customer loyalty and retention.
• Analyzed client portfolios to identify coverage gaps and recommend improvements.
• Implemented marketing strategies that increased brand visibility in local communities.
• Streamlined policy renewal processes, improving efficiency and reducing turnaround time.
• Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.

• Oversee Daily Operations of Oc Carz And Proficiently Complete and Submit all Paperwork.
• Provide Exceptional Service Throughout The Customer’s Experience.
• Communicate Effectively Both in-Person and Over The Phone To Discover The Customer’s Wants And Needs.
• Maintain Inventory Up-To Date Throughout Dealer Website and Merchandise Lot Accordingly.
• Facilitating Steps of the Sale, Such as the Vehicle Appraisal process, Taking Test Drives, and Submitting Finance Applications.
• Capable to Easily overcome objectives and Effectively Execute Sales Process.
• Explaining and offering warranties and services.
• Seeking out opportunities for Self-Development, Participating in training, and Welcoming Performance Feedback.
• Constantly Meet and Exceed Goals.

• Team player
• Strong Follow-up Skills
• Proficiently complete and submit all paperwork
• Constantly Met and Exceeded Goals
• Quickly and effectively responding to customers request
• Capable to fully explain Vehicle Options, Warranties and Sales Process
• Maintain Knowledge Of current and upcoming Finance Options

• Constantly Met and Exceeded sales goals.
• Providing exceptional service throughout the customer’s experience.
• Communicating effectively both in-person and over the phone to discover the customer’s wants and needs.
• Navigating and using various provided computer programs as selling tools.
• Understands automobiles by knowing characteristics, capabilities, and features of different makes and models.
• Ability to compare and contrast competitive models.
• Consulting and guiding the customers to the appropriate next step based on their situation.
• Facilitating steps of the sale, such as the vehicle appraisal process, taking test drives, and submitting finance applications.
• Reading, collecting, and transcribing data in order to complete accurate paperwork.

Building and maintaining strong relationships and demonstrating excellent teamwork.

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• - Shift Leader (Assistant Manager in training):
• Opened and/or closed the restaurant.
• Supervised assigned shifts.
• Trained and developed crewmembers.
• Completed administrative tasks such as; financial and inventory control, schedules, logging maintenance, etc.
• Ensured company compliance with all security, food safety, quality, and cleanliness standards.
• Guide and mentored crewmembers.
• Contributed to the achievement of cost and profit goals.
• - Cashier:
• Provided friendly and courteous service by greeting each guest with a smile and making them feel welcome.
• Delivered great guest service 100% of the time.
• Ran the drive-thru station and worked with the team to deliver fast and efficient service.
• Obtained the California Food Safety Certification.

Gained knowledge of cross contamination and foodborne illnesses.

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