Summary
Overview
Work History
Education
Skills
Timeline
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Ahmad AlAjlouni

Hilliard,US

Summary

I am a goal-oriented person who thrives in multicultural environments and I aim to improve both my technical and social skills so I can work under large international companies, I am very keen to learn about the art of leadership principles as I believe "corporations core strength is in the individuals that work within the corporate"

Overview

5
5
years of professional experience

Work History

Transportation Associate

Amazon
West Jefferson, US
10.2021 - 03.2025
  • Collected delivery instructions from appropriate sources, verifying instructions, and routes
  • Checked vehicles to ensure that mechanical, safety, and emergency equipment was in good working order
  • Drove trucks to weigh stations before and after loading and along routes in compliance with state regulations
  • Coordinated communication between vendors, customers, and internal departments regarding all aspects of the transportation process
  • Loaded and unloaded trucks with forklifts and pallet jacks

Learning Ambassador

Amazon
West Jefferson, US
10.2021 - 03.2025
  • Improved costumers experience and solved 320 issued tickets
  • Worked in retail and maintained the stock
  • Ensured all the marketing strategies to be followed
  • Part of the safety team

Customer Service Representative

Walmart
Hilliard, US
03.2021 - 09.2021
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Call Center Team Lead

extensya
Amman, Jordan
05.2020 - 07.2021
  • Collaborated with other departments such as IT or HR when needed to resolve customer issues quickly
  • Conferred with customers by telephone or in-person to provide product or service information
  • Made appropriate account corrections to resolve customer problems
  • Provided exceptional customer service to clients in fast-paced call center environment

Education

Associate of Science - Business Management

CTU Colorado Technical University
Colorado Springs, CO
03-2025

Skills

  • MS Tools
  • Fluent in Arabic
  • Fluent in English
  • Online Education and Tutoring
  • Safety
  • Leadership
  • Effective communication
  • Teamwork
  • Time management
  • Motivation
  • Adaptability
  • Load Management

Timeline

Transportation Associate

Amazon
10.2021 - 03.2025

Learning Ambassador

Amazon
10.2021 - 03.2025

Customer Service Representative

Walmart
03.2021 - 09.2021

Call Center Team Lead

extensya
05.2020 - 07.2021

Associate of Science - Business Management

CTU Colorado Technical University

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Ahmad AlAjlouni