Ahmad Alamoudi

• Enhanced operational effectiveness by implementing strategic initiatives and optimizing resource allocation.
• Led cross-functional teams to drive business growth and improve overall performance.
• Improved employee engagement with effective leadership and open communication.
• Exceeded revenue targets, fostering a high-performance culture and identifying new business opportunities.
• Increased customer satisfaction by overseeing quality assurance processes and implementing service improvements.
• Developed and executed successful business strategies, driving growth in revenue and market share.
• Developed personalized solutions for to enhance customer experience, resulting in increased loyalty and repeat business.

• Achieved sales targets by actively engaging with customers, identifying their needs, and recommending suitable products.
• Increased sales revenue through effective product promotion and upselling techniques.
• Fostered a culture of continuous improvement within the telesales & electronic sales.
• Cultivate the Best in Town (BIT) culture into e-sales
• Full responsibility for e-sales P&L
• Drive the change towards more digitalized customer experience
• Highest sales volume center in ALJ retail | 2021-2023
• Identified ways to improve store operations and enhance overall customer experience.

• Digitization initiatives management
• Business representative in B2C development project
• Re-design the customer journey

• Manage operational and administrative activities of e-center to serve ALJ’s customers through Tele-Web channels
• Digitizing sales process to provide digital customer experience by monitoring relationships with new & existing customers through CRM system
• Maintain a customer-focused attitude with a focus on activities that create lifetime customers
• Highest sales volume center in ALJ retail | 2019 & 2020
• Highest monthly sales volume as retail center (Record-1,112 cars) | Jun-2020

Assess, evaluate, develop, train, coach and monitor for sales force and sales management in order to enhance their knowledge, skills & attitude to deliver the best guests experience that achieve the organization goals

• Sales force manpower planning and performance management
• Developing succession plans to adapt new Saudization regulations
• 11% Productivity improvement with sales force coaching program

• Lead and manage of functional, operational and administrative activities of the center by maximizing sales revenue through planning and management of sales and budgeting manpower to achieve assigned business goals
• Establishing and launching Baghdadiya Center | Mar-2015
• 99 % achievement for vehicles sales target – 2015 & 2016
• Second place in Kaizen Marathon, Project title: “Improve Delivery Process by Appointment System.”

• Assisting in center financial and non-financial KPIs monitoring
• Conducting public and social events related to the community
• Improve work environment through KAIZEN projects and ideas
• Solve high level customer escalations or issues arising out of transnational situations by promoting Guest First philosophy

• Orientation and on Job Training in: Vehicles Sales and Marketing including knowledge of principles and methods for showing, promoting and selling products or services
• This includes marketing strategy and tactics, product demonstration, sales techniques, target monitoring, sales process system improvement
• Human Resources: Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, turnover, engagement, development, work low and personnel information systems
• Financial & Accounting: Knowledge of Accounting & Financial principles and procedures

• Orientation in CARGO Network Planning and Scheduling
• Optimize the profit for the network distribution