AHMAD ALI
Ops Employment Security Representative II
Orlando
Summary
Detail-oriented and highly organized professional with over 9 years of experience in government administration, banking operations, fraud investigations, and customer service. Skilled in eligibility case reviews, compliance enforcement, and high-volume data processing. Proven track record of maintaining confidentiality, following regulatory guidelines, and resolving complex claims. Currently pursuing an Associate Degree in Criminal Justice to further enhance public service and investigative capabilities.
Overview
11
11
years of professional experience
2026
2026
years of post-secondary education
2
2
Certifications
Work History
Operations Employment Security Representative II
State of Florida - Commerce
10.2024 - Current
- Process and assess unemployment eligibility claims in accordance with state and federal guidelines.
- Conduct fraud investigations using voice analytics and claimant behavior indicators.
- Ensure all documentation complies with Sensitive Security Information (SSI) standards.
- Maintain detailed case files, data logs, and reports to support audits and reviews.
- Deliver prompt customer service to resolve claimant inquiries and ensure procedural clarity.
Aviation Security Officer
Swissport International
06.2021 - 01.2024
- Conducted passenger and employee screening in compliance with TSA regulations.
- Responded to and reported suspicious behavior and security breaches.
- Supported investigation of incidents and maintained detailed shift activity reports.
- Controlled access to restricted areas to uphold aviation security standards.
Clerk Processor
Elections and Boundaries Commission
11.2019 - 02.2021
- Verified voter registration documents and supported election day logistics.
- Organized and digitized paper records for election accountability.
- Ensured procedural compliance with national electoral laws and regulations.
Back Office Case Specialist
Iqor Trinidad
10.2017 - 08.2019
- Researched and resolved complex customer financial disputes.
- Collaborated with fraud prevention teams and documented all cases accurately.
- Provided reporting to support regulatory and internal audits.
- Maintained strict confidentiality of sensitive information, adhering to legal regulations and company policies.
- Collaborated with multiple departments for efficient coordination and optimal case outcomes.
Bank Customer Service Representative
Iqor Trinidad
11.2015 - 10.2017
- Assisted customers with banking inquiries, fraud investigations, and account transactions.
- Conducted ACH, ATM/debit card, and wire transfer investigations.
- Ensured compliance with financial regulations while managing sensitive customer data.
Bank Teller
Central Hindu Credit Union
09.2014 - 10.2015
- Performed daily financial transactions and reconciled cash drawers.
- Promoted banking services and built client relationships.
- Followed internal controls and anti-fraud procedures.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Education
Associate of Science - Criminal Justice
Valencia College
Associate of Engineering Science - Process Systems
Kenson School of Production and Technology
High School Diploma - undefined
ASJA Boys College
Diploma - undefined
Heating, Refrigeration & Air Conditioning Installation
Skills
- Banking Operations & Financial Transactions
- Clerical & Administrative Support
- Document Management & Compliance
- Fraud Investigations & Risk Assessment
- Case Management & Eligibility Assessment
- Fraud Prevention & Risk Analysis
- Banking Operations & Financial Transactions
- Regulatory Compliance (TSA, SSI, FDCPA)
- Document Control & Data Entry
- Customer Service & Issue Resolution
- Administrative & Clerical Support
- Team Collaboration & Communication
Websites
Certification
Notary Education Completed, 01/01/25
Timeline
Operations Employment Security Representative II
State of Florida - Commerce
10.2024 - Current
Aviation Security Officer
Swissport International
06.2021 - 01.2024
Clerk Processor
Elections and Boundaries Commission
11.2019 - 02.2021
Back Office Case Specialist
Iqor Trinidad
10.2017 - 08.2019
Bank Customer Service Representative
Iqor Trinidad
11.2015 - 10.2017
Bank Teller
Central Hindu Credit Union
09.2014 - 10.2015
Associate of Engineering Science - Process Systems
Kenson School of Production and Technology
High School Diploma - undefined
ASJA Boys College
Diploma - undefined
Heating, Refrigeration & Air Conditioning Installation
Associate of Science - Criminal Justice
Valencia College
Similar Profiles
Jenia CohenJenia Cohen
Ops Employment Representative at State of Florida Florida CommerceOps Employment Representative at State of Florida Florida Commerce
Anchiati AliAnchiati Ali
Employe commerce at CommerceEmploye commerce at Commerce
Khaled Mohamed RagabKhaled Mohamed Ragab
Senior HR Specialist at CommerceSenior HR Specialist at Commerce
Deafa AfrinDeafa Afrin
Lead Teacher at Young Innovators AcademyLead Teacher at Young Innovators Academy
Jessica VelascoJessica Velasco
Customer Service Representative III at MedtronicCustomer Service Representative III at Medtronic