Ahmad Almosawi
Winter Garden,FL
Summary
Proven track record in enhancing guest experiences and streamlining operations, notably at Gold's Gym. Excelled in time management and customer service, significantly improving guest satisfaction while working at multiple restaurants. Recognized for exceptional problem-solving skills and self-discipline, culminating in two Employee of the Month awards at Panera Bread.
Overview
5
5
years of professional experience
Work History
Associate Trainer
Panera Bread
11.2019 - 04.2021
- Assisted in developing and delivering training programs for new employees,
- Provided one-on-one coaching and feedback to employees to enhance their performance and development
- Won employee of the month in March and May for improvement in skillset / speed
Server
Kobe Japanese Steakhouse
04.2021 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
Server Assistant
Shula's Steakhouse
03.2022 - 01.2024
- Assisted servers by refilling drinks, delivering food orders, and promptly addressing customer requests
- Provided excellent customer service by actively engaging with guests, answering questions, and accommodating special requests
- Communicated effectively with servers and kitchen staff to ensure accurate and timely delivery of orders
Front Desk Associate
Gold's Gym
03.2024 - 08.2024
- Answered phone calls, responded to inquiries, and directed guests to appropriate departments or personnel
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Assisted with administrative tasks such as data entry, filing, and maintaining a clean and organized front desk area
Education
Associate of Science - Radiography
College of Central Florida
Ocala, FL06.2027
High School Diploma -
Windermere High School
Winter Garden, FL06.2021
Skills
- Time Management
- Problem-solving skills
- Guest Relations
- Self-discipline
- Customer Service
References
Joe Lopez
General Manager at Shula's Steakhouse
Contact at 321-388-7396
Caitlin Rodriguez
General Manager at Panera Bread
Contact at 484-894-5421
Alexa Nelson
Assistant General Manager at Shula's Steakhouse
Contact at 321-388-7732
Timeline
Front Desk Associate
Gold's Gym
03.2024 - 08.2024
Server Assistant
Shula's Steakhouse
03.2022 - 01.2024
Server
Kobe Japanese Steakhouse
04.2021 - 03.2022
Associate Trainer
Panera Bread
11.2019 - 04.2021
Associate of Science - Radiography
College of Central Florida
High School Diploma -
Windermere High School
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