Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Ahmad Alnimer

Ahmad Alnimer

Support Specilist
Anaheim,CA

Summary

Technical Specialist with over 5 years of hands-on experience in IT support, system administration, and client-focused problem-solving. Currently driving high-impact solutions at ETQ, I specialize in software troubleshooting, network infrastructure, and optimizing enterprise technologies. Backed by a Master's in Computer Information Systems and a Bachelor's in Computer Science, I bring a blend of technical expertise and communication skills that enhance business efficiency and user satisfaction.

Overview

9
9
years of professional experience
1
1
Certification
2
2
Languages

Work History

Technical Specialist

ETQ
Anaheim (Remote), California
04.2022 - Current
  • Provide advanced support for ETQ Reliance platform, ensuring uptime, performance, and customer satisfaction.
  • Troubleshoot application issues, perform root cause analysis, and work cross-functionally with engineering and QA.
  • Collaborate with global teams to meet SLA targets and manage escalations effectively.
  • Reduced client ticket resolution time by 42% through knowledge base expansion and automation.
  • Played a key role in onboarding 10+ enterprise clients to the Reliance platform.
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.

Technical Specialist

ETQ
Jordan, Jordan
02.2016 - 10.2017
  • Provide advanced support for ETQ Reliance platform, ensuring uptime, performance, and customer satisfaction.
  • Troubleshoot application issues, perform root cause analysis, and work cross-functionally with engineering and QA.
  • Collaborate with global teams to meet SLA targets and manage escalations effectively.
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.
  • Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
  • Managed approximately 30 incoming calls and cases, emails per day from customers.'

Education

Master of Science - Computer Information Systems

California University of Management And Science
Anaheim, United States
08-2023

Bachelor of Science - Computer Science

Philadelphia University
Amman, Jordan
01-2016

Skills

Technical Support & Troubleshooting

Certification

CompTIA Network +

Timeline

Technical Specialist

ETQ
04.2022 - Current

Technical Specialist

ETQ
02.2016 - 10.2017

Master of Science - Computer Information Systems

California University of Management And Science

Bachelor of Science - Computer Science

Philadelphia University
Ahmad AlnimerSupport Specilist
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