Ahmad AlShallah
Summary
Experienced professional with a background in banking, business management, and marketing. Strong customer service skills and experience working with clients, business partners, and cross-functional teams. Proficient in market research, sales tools and technologies, and managing purchase orders. Seeking a Management role where I can utilize my skills and support the organization's growth.
Overview
4
4
years of professional experience
Work History
Lead Associate Operation- MOD
JPMorgan Chase
09.2023 - Current
- Led and managed daily operations and, overseeing a team of associates and optimizing workflow to enhance productivity and efficiency.
- Analyzed performance metrics and implemented strategies to improve efficiency.
- Collaborated cross-functionally with departments to address operational challenges and ensure smooth coordination of activities.
- Ensured compliance with regulatory requirements and internal policies by conducting regular audits and implementing necessary corrective actions.
- Prepared and presented comprehensive reports to senior management, highlighting key operational performance indicators, accomplishments, and recommendations for process enhancements.
General Manager/Co-Founder
Mosaicana LLC
01.2022 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Business & Branch Assistant Manager
PNC Bank
01.2023 - 09.2023
- Lead staff of over 20 personnel by implementing training, engaging in proactive problem solving and ensuring company compliance.
- Assessed employee performance and developed improvement plans
- Provided expert consultation services to business owners with a net worth of 1mill , focusing on enhancing their operational efficiency, profitability, and overall business performance.
- Supported branch manager with daily administrative tasks, contributing to the overall success of the team.
Personal Banker
PNC Bank
06.2021 - 01.2023
- Provided remarkable customer service through all customer interactions, opening new accounts, problem resolution, telephone answering, safe deposit access.
- Developing strong partnership with various business partners such a merchant services, business banking partners, client development group, practice solutions and banking center to deliver an integrated and seamless for our clients
- Used all sales tools, including profiling customers needs through the use of various technologies and sales tools to ensure a consistent and valued customer experience.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
General Manager/ Co-Founder
MK Co. For Export & Import
10.2019 - 06.2021
- Built Paginated Report for the Customer Service Team to extract data base on region and customer loyalty parameters.
- Reviewing all purchase orders to certify they are within the company terms and requirements
- Ensuring timely and accurate information to our suppliers/ retailers about product pricing and developments.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Bachelor of Science - Business Administration
Arab Academy For Science And Technology
Alexandria, EgyptSkills
- Power BI
- MS Excel, PowerPoint, Word
- Tableau
- Python
- SharePoint
- SQL
- Forecasting & Projections
- Dreamweaver
- SPSS
- WordPress
- Salesforce CRM
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Associate Operation- MOD
JPMorgan Chase
09.2023 - Current
Business & Branch Assistant Manager
PNC Bank
01.2023 - 09.2023
General Manager/Co-Founder
Mosaicana LLC
01.2022 - Current
Personal Banker
PNC Bank
06.2021 - 01.2023
General Manager/ Co-Founder
MK Co. For Export & Import
10.2019 - 06.2021
Bachelor of Science - Business Administration
Arab Academy For Science And Technology