NAVITHA GUDIVADA ASHOK NAIDU
Charlotte,NC
Summary
Focused Business Professional, Certified Scrum Master & Technical Program Manager bringing successful 9 years career within large and fast-paced corporations. Release-planning specialist and Creative solutions architect trained in advanced business modeling with real-time problem-solving flexibility. Possess a strong passion for business and information technology to attain the goals of the organization. Promoted to positions of increased authority and responsibility for providing effective leadership in fast-paced, deadline-driven environments, Skilled at working with clients and management to prioritize activities and achieve defined project objectives. Diligent worker with strong communication and task prioritization skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr Technical Business Analyst/Program Lead
Bank of America
01.2022 - Current
- Working in the financial sector under Global Risk Analytics (GRA) technology space
- Involved in Information security & application governance risk control activities for a portfolio of 27 applications in the Global Risk Analytics Platform by leveraging multiple tools & technologies
- Engaged across multiple technology delivery teams, business units, stakeholders, infrastructure teams, vendors, and other supporting parties to ensure software development initiatives are delivered successfully to meet strategic goals and business requirements
- Worked collaboratively with Product Owners, cross-functional development teams, and Project Managers to support development and software delivery
- Experience working on various Software Development Life Cycle (SDLC) methodologies such as Scrum, Waterfall, XP, and SAFE framework.
- Composed daily/weekly executive communication reports (senior leadership reporting), Steerco & PMO deck translating technical information into meaningful decision-making criteria
- Experienced in leading client engagement, expertise in eliciting requirements from technical & function team
- Experience in creating Business Requirement Documents (BRD), Functional Requirement Documents (FRD), System Requirement Specification (SRS), Requirement Traceability Matrix (RTM)
- Created reports, dashboards, and sophisticated visualizations with large data volumes from various data sources by leveraging BI tools such as Tableau and Microsoft Power BI
- Created SQL Queries and stored procedures to fetch complex data from different tables from remote databases using joins, database-linked servers and formatted results into reports
- Developed and implemented Release Management processes, standards, & training to ensure IT readiness and capability to execute release processes, standards, plans, and procedures
- Experience & understanding of Hadoop Ecosystem including HDFS, MapReduce, Hive & Impala Queries.
- Integrated Tableau, Excel, and Oracle DB via ODBC/JDBC drivers with Hadoop
- Collaborated with internal partners (Spark Grid and Hadoop clusters) and multiple vendors (IBM and Cloudera) to document technical solutions that align with business needs and direction
- Experience with requesting and validating web services, SOAP, and REST API, Validated APIs using SOAP UI and POSTMAN
- Proficient in creating UML diagrams such as Use Case diagrams, Data flow diagrams, and Entity Relationships (ER) Diagrams using Microsoft Visio & Lucid Chart
- Engaged in incident, problem, and change management and resolving issues within SLA using ServiceNow & IT service management (ITSM) portals
- Developed project management dashboards (JIRA, Agile View, and Tableau) to provide concise executive reporting & crafted analytical SQL queries to identify strategic problems
- Experience writing epics, features, and technical user stories in Jira by breaking down requirements to deliver exceptional output
- Documented, compiled, and maintained all business and technical requirements using SharePoint, Confluence & Wiki
- Worked on Vulnerability management & remediation by assisting application teams in installing Hadoop updates, operating system patches, and version upgrades when required
- Analyzed big data while monitoring IBM spectrum grid infrastructure usage and developed road maps for resolving technical issues
- Supervised 20+ critical infrastructure production releases and disaster recovery exercises during a federally monitored annual review (CCAR)
- Experience creating Kanban board as a Jira Admin to simplify sprint tasks' workflow and encourage self-organization in team
- Hands-on experience in accessing data & analyzing from UNIX file systems via Super Putty
- Experience with onboarding new Applications & decommissioning retired application which include DB setup, service ID & power broker setup, lane creation & validation, key tab installation
- Involved in THAS setup for Cloudera CDP-CDH migration
- Performed Data Analysis & Manipulation using Advanced MS Excel functions & formulae such as Vlookup, Pivot charts, conditional formatting, Macros
- Responsible for the Release Management lifecycle that involves the stages such as scheduling the release, coordinating between teams, and deployment of release as per the schedule & validation
- Experience documenting data lineage across Global Risk Analytics applications
- Performed unit testing and story refinement for software quality assurance.
Technical Digital Program Manager
Revhealth LLC
05.2021 - 01.2022
- Worked on projects that include the full spectrum of digital marketing material such as websites, banner ads, emails, mobile applications, convention applications, social media, VR/AR applications, and interactive sales aids
- Experience in designing and refining digital marketing strategies and social engagement programs in the pharmaceutical industry
- Synchronized business/technical requirements across a cross-functional team of software developers and financial modelers
- Worked on effectively planning, gathering, reviewing, analyzing, and collaborating business, functional, and technical requirements as per enterprise standards and protocols
- Experience working in an agency environment or brand marketing setting with client-facing experience
- Knowledge of marketing and advertising of US and global pharmaceutical brands
- Managed across-functional team of software developers, business analysts, and project managers to maintain technology infrastructure operation and functionality
- Supported the identification and extraction of information from multiple data source containing files stored in various formats (e.g., data mining, modeling, simulation)
- Developed and maintained databases and websites in support of business management initiatives
- Provided advice and managerial recommendations regarding in-house business data management
- Involved in troubleshooting and addressing reported issues from Customers either through NetSuite ERP or through the RF-SMART data collection software
- Independently performed data gathering, analysis, mapping, reconciliation, and testing to verify the integrity of the data used for analysis
- Worked hands-on with customers to demonstrate and communicate implementation best practices on Snow-flake technology
- Maintained a deep understanding of competitive and complementary technologies and vendors
- Interpreted data, analyzed results using statistical techniques, and provide ongoing reports
- Supported the development of data collection systems and other strategies that optimize statistical efficiency and data quality
- Extensive knowledge of ETL and Data Warehousing concepts, strategies, methodologies
- Experience working with structured and unstructured data
- Hands-on experience in analyzing and documenting Business Requirements Documents (BRD), Functional Requirements Documents (FRD), Use Cases and Requirements Traceability Matrix
- Provided oversight and supported the production of Requirements Traceability Matrixes RTM and RTM gap analysis reports for complex enhancements, automation, and implementations
- Collaborated closely with the Testing teams for Test Case testing and User Acceptance Testing UAT to ensure that the deployed solution will meet the specified business requirements
- Expertise in building the UML diagrams such as Use case, Class, Activity, State, Sequence, and ER diagrams leveraging MS Visio
- Worked closely with the architects, database administrators and technical team during Data Mapping and design system integration
- Demonstrated in the adaptation of SAFe (Scaled Agile Framework) and the facilitation of the various scrum ceremonies such as Sprint Planning, Daily Stand Up, Backlog Grooming, Sprint Review, and Sprint Retrospective,as well as leading PI planning and stakeholder meetup sessions
- Adapted to successfully managing multiple concurrent projects involving cross-functional teams
- Developed schedule, budget, assumptions, and scope considerations for all Statements of Work (SOW) and Change Orders
- Assisted in the User acceptance testing by creating & executing test cases and test scripts
- Logged UAT defects, and issues and worked with the Development team on prioritization and resolution
- Involved in Data mapping specifications to create and execute detailed system test plans
- Extensively leveraged Basecamp tool for project management and tracking
- Effectively Identified, assessed, and communicated scope changes and their impact on schedule and budget
- Tracked project needs and progress against plan, reconciled burn rate, and financials, keeping account management and business management informed
- Accurately identified, obtained, and managed all necessary assets in a timely manner for projects coordinating approvals with the appropriate resources
- Ensured that resources understand their assignments, deliverables and deadlines and are working toward them throughout the project life cycle
- Collaborated with the Account Management team to manage client expectations and communications flow and identify additional opportunities.
IT Business Analyst
Bank of America
09.2019 - 04.2021
- Experience in executing the Audit, Risk management, and Compliance & release deliverables focusing on Quality
- Assurance and Control activities for a portfolio of 24 applications within the risk environment
- Strong understanding of data warehousing concepts, OLTP, OLAP, Normalization, Star and Snowflake datamodels
- Experienced in using project management tools like JIRA, MS Project, and CONFLUENCE for task assignment,tracking user stories, monitoring issues, and document sharing
- Managed and maintained quality checks in Jira by creating JQLs, labels, themes, and graphs/charts
- Experience in writing epics, features, and technical user stories in Jira by breaking down the requirements to deliverexceptional output
- Possess analytical skills in understanding the business process (AS - IS and TO-BE), understanding the functionalrequirements and translating them to system requirement specifications
- Responsible for defining the business stories and acceptance criteria for each scrum sprint and leading the scrummeetings/events
- Possess solid understanding in Agile & Waterfall software development life cycle and practices
- Demonstrated strong meeting facilitation, presentation, verbal, and written skills
- Meticulously performed Gap analysis, User Acceptance Testing (UAT), SWOT Analysis, Cost Benefit Analysis,handled change requests and communicated them to senior management
- Thrive & adapt to work in a dynamic work environment by balancing priorities for an efficient workflow
- Actively communicated the changes, investigated potential problems, recommended solutions and concerns withbusiness partners and operational group stakeholders
- Mentored and provided training to the junior level Business Analyst associates and team members
- Experience in working on leading Privileged Access tools for system integrations & secret management with REST
- APIs such as HashiCorp vault & KeePass
- Ability to multitask, prioritize, and organize tasks effectively by delivering high-quality output
- Experience in reviewing application controls/processes to identify gaps in compliance with the Bank of Americastandards/policies and propose advanced analytical solutions
- Effectively documented end to end process of the application and service improvements for various audit andcompliance events across multiple business lines
- Assisted the application risk control and governance team in vulnerability management, auditing & attestation
- Supported technical teams with application governance support for a portfolio of 24 applications in the global riskanalytics platform
- Partner with enterprise and audit teammates across three continents to monitor and enforce application controlsand compliance with the enterprise standards
- Supported internal projects and assisted applications control manager with deliverables
- Processed and organized project documents created and maintained team repository of standard operatingmanuals, application system diagrams and data classification information.
Business Analyst
Ahold USA
05.2016 - 07.2017
- Experience in working with an onsite and offshore business model in the Retail domain
- Functioned as the primary liaison between the key stakeholders and the business partners
- Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and Business Process Modelling using MS Visio for crucial business processes
- Built Salesforce reports and dashboards, customizing them as per user requirements
- Built automated interactive weekly, monthly and quarterly reporting using SQL, ETL and Excel
- Experience in conducting GAP analysis, ROI analysis, SWOT analysis and Cost Benefit analysis
- Established strong working relationships with technology team members, functional counterparts, vendors and related business partners
- Collaborated with business leads & analysts to develop strategic roadmaps with an emphasis on expectations and clarity in the solutions
- Led a point of contact for the POS-related interfaces and fixed critical issues without production loss
- Delivered data analysis projects & predictive models using regression & segmentation techniques & the advanced features of Tableau, SQL server, and forecasting models in MS Excel
- Developed dashboards for management using Tableau to combine various datasets resulting in clear insights into business profitability and identifying areas of improvement
- Tackled complex business problems by performing data mining concepts on the raw transaction and sales data into meaningful, actionable insights to drive business growth
- Designed the Star Schema to support EDW / BI reporting for Sales, Orders, Invoices, Product Returns, Customers Warehouse, Shipments, and promotions
- Reviewed, monitored, and documented ETL process for high volume data integration between multiple sources inthe production environment using Oracle Data Integrator
- Experienced in incident, problem, and change management in ServiceNow and resolved issues within SLA
- Professionally collaborate with IT teams to design, develop, and implement new business processes & ensure software development initiatives are delivered successfully to meet strategic goals and business requirements
- High attention through detail proofing, follow through & scheduling
- Proactively removed or escalated, impediments, and roadblocks to allow team progress.
Project Analyst
CVS Caremark
08.2015 - 04.2016
- Gained extensive business knowledge by dealing with various business clients
- Worked closely with the development team to verify that business needs were fulfilled, and deliverables are produced within a specified budget, quality, and time
- Worked closely with the project manager during resource allocation and budget discussions to ensure the project timelines are taken care
- Skilled in implementing Data Warehousing and Business Intelligence solutions
- Experience in data modeling concepts like STAR schema and snowflake schema
- Worked heavily on SQL Server database to extract data and build Business reports
- Gathered business requirements, developed project baseline, Milestones, Critical paths, WBS & Gantt chart to meet the deadlines using Microsoft Project
- Analyzed the project health of various initiatives using reports built into Microsoft Project
- Defined milestones, and created activity, state, and dataflow diagrams using Microsoft Visio
- Managed budget to maximize the profit by 40% in the allotted duration of time
- Developed Interactive Dashboard for CVS management to analyze the reports using SQL, R programming, Tableau Desktop, Excel
- Designed a set of automated procedures to run the daily reports on time and analyzed the reports using SQL, MS Excel MS Access
- Utilized SQL for extraction and analysis of data from multiple sources with demonstrated ability to analyze and report data effectively
- Hands-on development experience in IBM Tririga - by utilizing Data modeler, Form Builder, Workflow Builder Report manager, Portal builder
- Extensively worked on Tableau and Qlik View to develop the visualizations for the reports
- Documented the scenarios and worked closely with QA teams to define test cases
- Documented, compiled, and maintained all business and technical requirements using SharePoint
- Organized meetings via WebEx and face to face, documented action items and minutes
- Provide ongoing coaching and mentoring to project team members.
Project Intern
Nanomindz Technologies Pvt. Ltd
01.2014 - 07.2015
- Worked on an "online clinic system" web application
- Involved in all the phases of SDLC from requirement gathering to deployment
- Worked and gained knowledge in Waterfall methodology
- Worked with datasets of varying degrees of size and complexity including both structured and unstructured data
- Participated in all phases of Data mining, Data cleaning, Data collection, variable selection, feature engineering, developing models, Validation, Visualization, and Performed Gap analysis
- Extensively used MS Excel and Xl Miner for the statistical data analysis
- Developed the database and performed CRUD operations to obtain complex data from tables, using MySQL in SQL Plus IDE
- Incorporated processes and workflows from planning to documentation to increase efficiency in a real-time corporate industry
- Extensive knowledge in Data Warehouse development - Data Marts, Operational Data Stores (ODS), OLAP
- Dimensional Data Modeling, Star Schema Modeling, Snow-Flake Modeling for FACT, and Dimensions Tables, starting from inception to implementation and ongoing support.
Education
Master of Science - Information Systems, Business
California State University, Mihaylo College of Business
05.2019
Bachelor of Science - Electrical and Electronics Engineering
R V College of Engineering
05.2015
Skills
- Relational Databases - MS SQL Server, Oracle SQL, MySQL, PL/SQL, Teradata, Netezza
- Analytics with Tableau
- Microsoft Power BI
- SDLC Methodologies: Waterfall, Agile, Scaled Agile (SAFe), Scrum, Kanban, XP (Extreme Programming)
Java, Python, R Programming Languages - HTML, CSS and XML
- MS Office Suite (Excel, PowerPoint, Word, Outlook, Azure, Project, and Access)
- Microsoft Visio
- Extraction Transformation and Loading (ETL)
- Oracle Data Integrator (ODI)
- Service Oriented Architecture (SOA)
- SOAP and Restful Web Services
- Data Warehousing and Analytics
- Snowflake & Star Schema
- Technology Architecture Analysis
- Production Operational Support
- Release Planning & Change Management
- Operating System - Windows, Linux, UNIX, MAC
- Basecamp
- IBM Watson Analytics
- SharePoint
- Google Analytics
- Cloudera CDH 5x, CDP 7x,
- HUE UI
- Super Putty
- Requirement Gathering
- Technical Design Documentation
- Operations Analytics, Social Media Analytics Basics
- SWOT Analysis
- Use Case, Process Flow & Sequence Diagrams, Wireframes
- Sprint Planning
- Advanced Excel skills (Pivot Tables, Vlookup etc)
- Project Management
- User Training
- Gantt Charts
- Customer Needs Assessments
- Technical Specifications Documentation
- Integrated Reporting Information System (IRIS)
- Service Now
- Executive-Level Presentations
- Consulting & Client Meetings
- Change Impact Analysis
- User Acceptance Testing (UAT)
- Test Plans and Cases
- Business and Processing Documentation
- Business Process Mapping
- Requirements Traceability Matrix (RTM)
- Data Mapping
- Bug Fixes
- Data Validation
- Statistical Data Analysis
- Apache Hadoop, Spark, Hive, Impala
- UI/UX
- Hadoop Cloudera
- Cloudera Manager
- JIRA(Atlassian, Rally, Horizon), Confluence
- SQL Server Database
- Oracle Toad
- Data Profiling & Lineage
- Jupyter Notebook
- Eclipse IDE
Certification
- CBAP - Certified Business Analysis Professional
- Certified Professional Scrum Master (PSM 1)
Timeline
Sr Technical Business Analyst/Program Lead
Bank of America
01.2022 - Current
Technical Digital Program Manager
Revhealth LLC
05.2021 - 01.2022
IT Business Analyst
Bank of America
09.2019 - 04.2021
Business Analyst
Ahold USA
05.2016 - 07.2017
Project Analyst
CVS Caremark
08.2015 - 04.2016
Project Intern
Nanomindz Technologies Pvt. Ltd
01.2014 - 07.2015
Master of Science - Information Systems, Business
California State University, Mihaylo College of Business
Bachelor of Science - Electrical and Electronics Engineering
R V College of Engineering