Jessica Hambrick
Atlanta,GA
Summary
Detail-oriented and analytical AML professional with over 8 years of experience at Bank of America, including a recent role as an Anti-Money Laundering Analyst in Global Financial Crimes. Expertise includes transactional investigations, sanctions and watch-list screening, KYC, CDD, and EDD reviews, along with proficiency in regulatory reporting. Proven ability to leverage AML and transaction-monitoring platforms to identify and mitigate financial crime risks. A collaborative approach with legal, compliance, operations, and fraud teams has consistently driven efforts to reduce risk and ensure adherence to regulatory standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Anti-Money Laundering Analyst
Bank of America
03.2024 - 08.2025
- Analyzed suspicious transaction patterns to identify potential money laundering activities.
- Conducted thorough investigations on flagged accounts, ensuring compliance with regulatory requirements.
- Collaborated with law enforcement agencies to provide necessary documentation and support during investigations.
- Developed and implemented enhanced due diligence procedures for high-risk clients.
- Produced detailed reports summarizing findings and recommendations for senior management review and action.
- Played an instrumental role in identifying complex fraud schemes through meticulous analysis of client behavior patterns and transaction history.
- Conducted comprehensive research on clients'' financial activities to identify high-risk accounts requiring enhanced due diligence.
Prepaid Operations Analyst
Bank Of America
04.2021 - 03.2024
- Handled back office operations for Prepaid Unemployment Accounts
- Researched complaints and claims submitted by cardholders.
- Analyzed and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Submitted reporting on claim data for business shareholders.
- Assessed and modified operational procedures and tools to achieve optimum quality control.
- Facilitated as the team quality analyst to map current and operational processes and recommend areas for improvement.
- Handled 20-30 cases per week to address customer inquiries and concerns.
- Developed and implemented reporting tools for enhanced decision-making
- Collaborated with cross-functional teams to streamline workflows
- Led projects focused on compliance and risk management strategies
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
Senior Sales Specialist
Bank Of America
04.2017 - 04.2021
- Used consultative sales approach to understand customer needs and recommend relevant offerings for banking
- Adhered to standards of quality and service as well as all compliance requirements.
- Reviewed account activity to assess financial need and benefits.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Informed customers of promotions to increase sales productivity and volume.
- Up-skilled and trained new sales associates in both Kennesaw, GA and Jacksonville, FL Bank of America locations.
- Acted as interim sales manager for approximately 2 months.
- Traveled to Jacksonville, FL to train new employees in banking sales.
- Drove team revenue by consistently meeting sales goals.
- Subject matter expert in checking, savings, auto loans, mortgage, credit cards, and small business.
Education
Bachelor of Arts - English
Columbus State University
Columbus, GA05.2014
Skills
- Product sales expertise
- Strong analytical research capabilities
- Process improvement updates
- Data interpretation
- Effective team leadership
- Customer-focused banking solutions
- Developing Customer Relationships
- Giving Presentations
- Sales proficiency
- Meeting sales goals
- Achieving individual and team metrics
- Suspicious activity reporting
- Thorough due diligence
Certification
TESL(Teaching English as a Second Language)
Software
Mac OS
, 4, Very Good,Microsoft Office
, 4, Very GoodTimeline
Anti-Money Laundering Analyst
Bank of America
03.2024 - 08.2025
Prepaid Operations Analyst
Bank Of America
04.2021 - 03.2024
Senior Sales Specialist
Bank Of America
04.2017 - 04.2021
Bachelor of Arts - English
Columbus State University