Ahmad Alshamasneh
Gadsden,AL
Summary
Passionate Field Service Engineer with a proven track record at Excellence Health Care Solutions mainly in Carestream Health Department. Specialized in installing, troubleshooting, and maintaining advanced medical imaging equipment. Demonstrated excellence in customer service management and project management, complemented by strong communication skills and teamwork. Achieved significant improvements in equipment performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Laboratory Technician Assistant
Westsächsische Hochschule Zwickau
04.2020 - 10.2020
- Performed testing and quality control using approved laboratory procedures and instrumentation in a Biomechanics Lab
Service Engineer Trainee
Excellence Healthcare Solution
06.2021 - 12.2021
- Internship for 6 months.
- I've been trained in the service department, maintaining FujiFilm Endoscopese like Gastroscope, Colonoscopes, Bronchoscopes leakage tests and replace minor parts of the scope.
- GE ultrasound like Voluson E6, Logic E9, P9, Vivid E9 Installing, Troublshooting and replacing parts.
- Carestream Health X-ray, DR, CR, mobile X-Ray and laser printers installing and troublshooting
Field Service Engineer
Excellence Health Care Solutions
01.2022 - 06.2024
- Provide solutions for imaging equipment within Carestream Health Medical Imaging Company In Jordan. This includes X-Ray rooms, Mobile X-Ray DR, CR, and laser Printers.
- Responsibilities include installing, troubleshooting, Software, Networking and repairing, Planned maintenance, Site management, and installation of the medical imaging equipment covering all Jordan Cities
- Tested equipment performance and demonstrated operation and servicing of equipment to customers.
- Examined faulty equipment, interpreted reports, and analyzed customer complaints to diagnose equipment malfunction.
Education
Bachelor of Science - Biomedical Engineering
German Jordanian University
Madaba, Jordan02-2021
No Degree - Biomedical Engineering
Westsächsische Hochschule Zwickau
Zwickau, Germany02-2020
Skills
- Aptitude for Electrical, Mechanical, Computer Technology
- Remote support
- On-site support
- Troubleshooting and repair
- Equipment installation
- System diagnostics
- Service documentation
- Customer service management
- Field operations management
- Project management
- MATLAB expertise
- Communication Skills
- Team Work
Languages
Arabic
Native or Bilingual
English
Full Professional
German
Limited Working
Timeline
Field Service Engineer
Excellence Health Care Solutions
01.2022 - 06.2024
Service Engineer Trainee
Excellence Healthcare Solution
06.2021 - 12.2021
Laboratory Technician Assistant
Westsächsische Hochschule Zwickau
04.2020 - 10.2020
Bachelor of Science - Biomedical Engineering
German Jordanian University
No Degree - Biomedical Engineering
Westsächsische Hochschule Zwickau