Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic
Ahmad Hassan

Ahmad Hassan

Westland,Michigan

Summary

Goal-driven Sales Management professional bringing years career history in sales and proven track record of strategic business growth. Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Resourceful Financial Analyst with progressive financial industry experience across auditing, financial controls, budgeting, accounting and tax specialties. Strong leader with excellent motivation and communication skills to build and manage high-performing teams.

Overview

12
12
years of professional experience

Work History

Sales Manager and Service Advisor

European Car Care
Livonia, MI
01.2020 - Current
  • Monitored industry trends and competitor activities to stay ahead of the competition.
  • Foreign car specialist such as Bentley, Rolls Royce, bmw, Jaguar, mercedes ...etc
  • Expert in Michelle 1 data system
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Negotiated contracts with suppliers to achieve cost savings without compromising quality standards.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Established relationships with key clients, while maintaining existing customer base.
  • Performed analysis of current processes within the sales department to identify areas needing improvement.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Identified and developed new markets for products or services.
  • Developed and implemented sales strategies to increase market share.
  • Developed and implemented sales strategies to increase market share and profitability.
  • Managed daily operations of sales department, including supervision of staff members.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Organized trade shows and other events as a means of increasing visibility in the marketplace.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Created and presented monthly reports to management on sales performance.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Researched potential customers using various sources such as public records, web searches.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Performed sales consultations and educated clients on products and services.
  • Achieved company growth and brand development through market expansion and sales.
  • Developed and implemented new sales strategies to update product lines.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
  • Directed and coordinated products, services and sales activities.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Gained market share in new sales performance through aggressive team training.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Managed budgets, allocating resources efficiently to maximize profitability.
  • Negotiated contracts with vendors, ensuring favorable terms for the company.
  • Assisted in developing product offerings based on customer needs analysis.
  • Provided exceptional customer service throughout the entire sales process.
  • Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
  • Prepared invoices for services rendered and collected payments from customers.
  • Upsold additional products or services when appropriate.
  • Researched coverages under warranties and determined requirements for coverage.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Collected deposits or payments and arranged for billing.
  • Updated databases with new and modified customer data.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Mentored junior team members and managed employee relationships.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Supported sales team members to drive growth and development.
  • Oversaw warranty counseling process to manage expense controls.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Millions in service sales in the past 2 years.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Strengthened customer retention by offering discount options.
  • Excelled in exceeding daily credit card application goals.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Managed high volume of inbound customer calls with professionalism.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Resolved customer complaints, ensuring a positive experience.
  • Worked collaboratively with team members to achieve goals.
  • Utilized CRM systems for accurate record-keeping and tracking interactions.
  • Consistently met or exceeded performance metrics and targets.
  • Cross-sold products by identifying customer needs during interactions.

Car Sales Executive and Manager

Quattro Motor City
Dearborn, MI
03.2015 - 01.2020
  • Assisted with inventory control procedures including stocking vehicles.
  • Achieved top ranking numbers in state buying and selling new and used cars.
  • Developed and implemented sales strategies to increase customer base.
  • Utilized online resources to stay current on new models, pricing, promotions.
  • Ensured compliance with all local laws regarding car sales activities.
  • Provided exceptional customer service to ensure repeat business.
  • Resolved customer complaints professionally and efficiently.
  • Negotiated with customers on price, financing and trade-ins.
  • Followed up with customers after purchase for feedback and referrals.
  • Performed administrative tasks such as filing documents, answering phones.
  • Evaluated customer credit histories prior to approving financing applications.
  • Maintained accurate records of all sales transactions and paperwork.
  • Demonstrated strong knowledge of cars, features and benefits to customers.
  • Developed relationships with potential buyers through networking events.
  • Maintained strong product knowledge of vehicles available at the dealership.
  • Assisted customers in selecting a vehicle by taking them on test drives.
  • Created monthly reports detailing sales figures and performance metrics.
  • Resolved customer complaints regarding products or services in a timely manner.
  • Maintained accurate records of all transactions related to new car sales.
  • Performed vehicle appraisals for trade-ins according to established guidelines.
  • Provided training to sales staff on product features, benefits, and selling techniques.
  • Managed day-to-day operations of the dealership's new car sales department.
  • Developed pricing models for new car inventory and tracked sales performance against targets.
  • Analyzed monthly reports to determine areas of improvement in overall performance.
  • Reviewed customer feedback surveys and implemented changes based on results.
  • Created marketing materials such as brochures and advertisements to promote new vehicle offerings and social media marketing.
  • Ensured compliance with all applicable laws governing automobile dealerships.
  • Negotiated contracts with vendors for parts, services, supplies, and other necessary items.
  • Conducted market research to identify customer demographics, preferences, and trends.
  • Established relationships with key stakeholders in the automotive industry.
  • Engaged customer base to drive retention across departments.
  • Developed and executed strategies to improve new vehicle sales.
  • Mentored employees to help achieve sales and CSI objectives.
  • Maintained vehicle selection, pricing and specials on website and social media.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained records related to sales for store management.
  • Placed special orders or called other stores to find desired items.
  • Assisted customers in selecting products, providing excellent service.
  • Managed inventory levels, restocked shelves as needed.
  • Processed customer transactions quickly and accurately.
  • Handled customer complaints professionally and efficiently.
  • Conducted regular price audits to ensure accuracy.
  • Performed opening and closing duties, including cash handling.
  • Utilized up-selling techniques to maximize transaction value.
  • Participated in weekly team meetings to discuss goals and strategies.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Monitored staff performance and addressed issues.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Researched local, state, and federal laws regarding auto sales regulations when necessary.
  • Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
  • Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
  • Managed inventory levels by ordering new cars as needed from manufacturers or wholesalers.
  • Performed data entry tasks into dealer management software programs such as Reynolds and Reynolds or CDK Global DMS systems.
  • Participated in trade shows and other industry events in order to promote products offered by the dealership.
  • Inspected vehicles regularly to ensure they met safety standards prior to being put up for sale.
  • Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
  • Advised customers on financing options and warranties available for their purchase.
  • Created detailed reports of daily sales activities for management review.
  • Answered customer inquiries regarding product availability, delivery times, pricing.
  • Provided detailed information about vehicles, including features, benefits, and warranties.

Refinance Banker

Quicken Loans
Detroit, MI
01.2014 - 03.2015
  • Advised customers on various banking products and services such as loans, investments, and credit cards.
  • Assisted with onboarding new employees by training them on banking procedures.
  • Participated in community outreach events to promote awareness of the bank's services.
  • Developed strategies to increase customer satisfaction and loyalty through excellent service delivery.
  • Ensured compliance with state and federal banking regulations through regular reviews.
  • Organized promotional campaigns to attract new customers and increase sales revenue.
  • Coordinated with other departments regarding customer requests or disputes resolution.
  • Researched discrepancies between bank records and customer accounts.
  • Provided customer service to bank clients, answering inquiries and resolving complaints.
  • Maintained accurate records of all transactions within the branch's database system.
  • Collaborated with marketing team members to develop creative advertising strategies.
  • Analyzed customer's financial information to determine the best banking products for them.
  • Conducted risk assessments on potential loan applicants to assess creditworthiness.
  • Generated monthly reports detailing performance metrics for senior management review.
  • Developed financial plans for customers based on their individual needs.
  • Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Achieved or exceeded personal sales goals on consistent basis.
  • Advised customers on bank products, services and financial planning options.
  • Modified, opened and closed customer accounts.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Verified amounts and integrity of every check or funds transfer.
  • Completed thorough and accurate documentation for money movements, deposits or withdrawals.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • Reviewed business packages and offered expert advice.
  • Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
  • Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
  • Developed and oversaw events to bring in customers and promote products.
  • Met needs of high net-worth individuals looking to manage assets.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Identified transaction errors when debits and credits did not balance.
  • Verified identity of customers in accordance with regulations.
  • Performed end-of-day settlement tasks consistently on time.

Bank Teller

Citizen Bank
Canton, MI
05.2012 - 12.2013
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Researched customer inquires regarding their accounts using internal banking systems.
  • Prepared reports on transaction activity for management review.
  • Maintained accurate records of all financial transactions.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Provided assistance to other tellers during peak business hours as needed.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Resolved customer disputes promptly in accordance with bank policies and procedures.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Performed cash handling duties including counting currency, coins and checks.
  • Developed strong relationships with customers to ensure repeat business.
  • Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
  • Participated in weekly training sessions to stay abreast of changes in banking regulations.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Performed daily reconciliation of teller drawer within established limits.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Followed up on requests from customers in a timely manner.
  • Balanced cash drawers on a daily basis.
  • Maintained accurate records of all transactions for compliance purposes.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Answered customer inquiries regarding bank products and services.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Explained the features of various banking products available to customers.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Entered transactions into computer and issued customer receipts.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Identified transaction errors when debits and credits did not balance.
  • Prepared official checks for customer and internal bank needs.
  • Verified amounts and integrity of every check or funds transfer.
  • Performed special services for customers, ordering bank cards and checks.
  • Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
  • Acted as pivotal point of contact between bank branches regarding guidelines and practices.

Education

Bachelor of Arts - Business Administration And Management

Wayne State University
Detroit, MI
12-2018

Skills

  • Market Research
  • Exceeds sales goals
  • Sales expertise
  • Brand-building strategies
  • Verbal and written communication
  • Team Oversight
  • Relationship Building
  • Bilingual in Arabic and English
  • Sales strategy development
  • Superb time management
  • Financial records analysis
  • Consultative Sales
  • Database Management
  • Sales territory growth
  • Analytical problem solver
  • Product Knowledge and market intelligence
  • Promotional sales events
  • Persuasive Negotiations
  • Goal Setting
  • Key account development and New Business Development
  • Proposal Development and Sales Reporting
  • Performance Management
  • Territory sales management
  • Lead Generation
  • Account Management
  • Sales Planning and Vendor Management
  • Business Planning and Sales Tracking
  • Profitability Optimization
  • Strategic account development
  • Sales team training
  • Client Relationship Management

Languages

English
Full Professional
Arabic
Full Professional

Accomplishments

  • Millions in service sales in the past 2 years
  • Sold hundred of thousand cars in two years
  • Increased company revenue in one year
  • Achieved number 1 car salesman
  • Exceeded retail sales goals

Timeline

Sales Manager and Service Advisor

European Car Care
01.2020 - Current

Car Sales Executive and Manager

Quattro Motor City
03.2015 - 01.2020

Refinance Banker

Quicken Loans
01.2014 - 03.2015

Bank Teller

Citizen Bank
05.2012 - 12.2013

Bachelor of Arts - Business Administration And Management

Wayne State University

Similar Profiles

CREATE PROFILE
Ahmad Hassan