Hans Guenter Hoffmann
Plano,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Service Director Porsche Mercedes BMW Audi Jaguar Landrover Aston Martin
Autoscope European Car Care
03.2022 - Current
VP Owner Service Director
RUF Porsche Auto Centre
11.2004 - 02.2022
- Opened first exclusive RUF Porsche Dealership in the USA, Hiring and Training of all Personnel, Construction of Dealership, Business Development, Customer Service and Client Relations internal and external, Develop RUF Porsche Service and Parts Department, High Performance RUF, GMG and Manthey Tuning, Porsche RUF Manthey , GMG Upgrades , Porsche Marketing, Porsche Motorsports, Porsche Spec Racing Crew Chief and Owner, Ruf Porsche Management, McLaren, Ferrari and Maserati Service, Social Media, DE Porsche Driving Instructor, Social Media Manager Ruf Porsche Dealership profitable in second year, Top Google and Facebook Reviews
Assistant Service Manager Porsche
Porsche Store
09.1999 - 11.2004
- Responsible for Customer Service both external and internal Customers, Labor Sales, Customer Satisfaction, Hiring and Training new Employees, Porsche CSI, Business Development, won first Place Porsche Dealer Customer Service CSI Award 2 years in a row with 'The Porsche Store'
Service Advisor Porsche
Porsche
03.1996 - 09.1999
- Sales and Service of Porsche Repair and Service
Education
High school diploma or GED -
Realschule Speicher -BGS Bonn - Speicher
07.1978
Skills
- TRAINING (10 years)
- ASE
- AC
- Suspension
- German
- Automotive Repair
- Automotive Diagnostics
- Sales
- Management
- Mechanical Knowledge
- Vehicle Maintenance
- Auto Service Management
- Customer service (10 years)
- Computer literacy
- Training & development
- Automotive service
- Supervising experience
- Leadership (10 years)
- Market research
- Negotiation
- Social media management
- Management (10 years)
- Team management
- Employee evaluation
- Marketing
- Human resources
- English
- Event Planning
- Bilingual
- QuickBooks
- Multilingual
- Public relations
- Dealership
- Microsoft Excel
- Continuous improvement
- Microsoft Outlook
- Windows
- Computer networking
- Facebook Advertising
- Project management
- Recruiting
- CRM Software
- Technical sales
- Digital Marketing
- Branding
- Search Engine Optimization (SEO)
- Analytics
- Mechanic Experience
- Dealership experience
- P&L Management (10 years)
- Operations management
- Email Marketing
- Google Analytics
- Service writing
- Affiliate marketing
- Sales Management
- Content Creation
- Customer service
- Retail sales
- Communication skills
- Computer skills
- Sports marketing
- Auto estimating
- Porsche Management and Service Advisor Schooling, ASE Certifications, Fluent in German and English, some Spanish, RUF Porsche Technical and Managment Training (10 years), AC Certified, Porsche Club Racing and Driver Instruction, Quickbooks, Alldata, Dunlop and Michelin Tire Training, WP Porsche M96 Engine Training Great Problem Solver and independent Thinker
- Industry Awareness
- Cross-functional Collaboration
- Payroll and Budgeting
- Team Leadership
- Performance Analysis
- Analytical Thinking
- Organizational Skills
- Decision Making
- Staff Development
- Conflict Resolution
- Customer Relationship Management
- Technical Expertise
- Product Knowledge
- Training and Mentoring
- Operations Management
- Community Relations
Certification
- First Aid Certification
- CPR Certification
- Imac
- Driver's License
Languages
English
German
Assessments
- Customer focus & orientation, Proficient, 10/01/21, Responding to customer situations with sensitivity
- Sales skills, Proficient, 04/01/21, Influencing and negotiating with customers
Links
- Http://autoweek.com/article/car-news/2006-ruf-boxster-38s-x51-conversion-nothing-alien-about-rufx51
- Http://jalopnik.com/this-beat-to-shit-porsche-911-is-why-you-should-always-1798305981?utm_medium=sharefromsite&utm_source=Jalopnik_facebook
- Http://www.bizjournals.com/dallas/stories/2006/10/16/smallb1.html
Personal Information
- Military Service Branch: BGS
- Military Service Rank: Hauptwachtmeister
Timeline
Service Director Porsche Mercedes BMW Audi Jaguar Landrover Aston Martin
Autoscope European Car Care
03.2022 - Current
VP Owner Service Director
RUF Porsche Auto Centre
11.2004 - 02.2022
Assistant Service Manager Porsche
Porsche Store
09.1999 - 11.2004
Service Advisor Porsche
Porsche
03.1996 - 09.1999
High school diploma or GED -
Realschule Speicher -BGS Bonn - Speicher
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