Ahmad Hilal
Amman,Jordan
Summary
SAP Functional Analyst with expertise in OTC, PP, and QM processes, delivering SAP solutions across the U.S., MENA, Gulf, Europe, and Africa. Skilled in end-to-end configuration, integration, and optimization of SAP systems, including multi-platform integrations, new company code setups, compliance projects, and automation. Demonstrated expertise in overseeing large-scale operations, encompassing management of U.S. OTC market while enhancing efficiency, compliance, and data accuracy.
Overview
5
5
years of professional experience
Work History
Functional Analyst - SAP OTC
Hikma Pharmaceuticals PLC
Remote, USA
11.2024 - Current
- Configure and support U.S. OTC processes including order blocks, IDoc re-triggering, and credit hold logic.
- Integrate SAP with external platforms: ASCTRAC (WMS), IQVIA, CLUE, (eCommerce), INMAR (returns)
- Manage sales order types, pricing, billing, outputs, and shipping logic, ensuring accurate SD-FI integration
- Oversee EDI invoice flows and automate processes.
- Prepare functional specifications, execute ALM test cycles, and deliver user training.
Functional Analyst - SAP PP /QM
Hikma Pharmaceuticals PLC
Amman, Jordan
11.2022 - 11.2024
- Led SAP Production Planning (PP) implementations and support across multiple projects.
- Analyzed business processes, gathered requirements, and documented solutions.
- Designed, configured, and tested SAP PP functionalities to address business needs.
- Developed enhancements to close gaps and resolve system issues.
- Collaborated with business teams to troubleshoot and resolve SAP-related problems.
- Managed high-priority changes and emergency transports.
- Prepared functional designs, test cases, and results documentation.
Operations Executive
GCE Logistics
Amman, Jordan
03.2022 - 11.2022
- Managed Importer/Exporter of Record (IOR/EOR) services, coordinated a global agent network, designed KPIs to improve performance, and resolved shipment bottlenecks through workflow analysis.
Management Consultant (Post-Graduate Internship)
KPMG
Amman, Jordan
08.2021 - 12.2021
Office and Quality Environmental Management Intern
Sapor GmbH
Essen, Germany
03.2020 - 07.2020
Education
BS - INDUSTRIAL ENGINEERING, INDUSTRIAL ENGINEERING
German Jordanian University
Amman06.2021
Associate of Applied Science - Exchange Year
Osnabrück University
Osnabrück, Germany09.2019
Skills
- Business process analysis
- SAP configuration
- OTC process integration
- EDI management
- Stakeholder communication
- Problem-solving
- MS Office
- Time management & multitasking
Languages
- English
- Arabic
- German
Languages
English
Full Professional
Arabic
Native/ Bilingual
German
Limited
Timeline
Functional Analyst - SAP OTC
Hikma Pharmaceuticals PLC
11.2024 - Current
Functional Analyst - SAP PP /QM
Hikma Pharmaceuticals PLC
11.2022 - 11.2024
Operations Executive
GCE Logistics
03.2022 - 11.2022
Management Consultant (Post-Graduate Internship)
KPMG
08.2021 - 12.2021
Office and Quality Environmental Management Intern
Sapor GmbH
03.2020 - 07.2020
BS - INDUSTRIAL ENGINEERING, INDUSTRIAL ENGINEERING
German Jordanian University
Associate of Applied Science - Exchange Year
Osnabrück University
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