Ahmad Lewter
Denver,CO
Summary
Enthusiastic professional with a solid background in customer service and all administrative functions. Skilled in resolving complex issues, multitasking, and enhancing customer satisfaction through clear communication and critical thinking.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Security Guard
Top Flight Security
Denver, Colorado
02.2026 - Current
- Monitored premises to ensure safety and security of clients and visitors.
- Assisted with emergency response procedures, maintaining composure in high-stress situations.
- Provided customer service support to staff and visitors in a professional manner.
- Resolved issues promptly and communicated clear information while working independently.
CEO and Personal Trainer
True Impact Fitness Training
07.2021 - Current
- Provided personal training, coaching, and meal planning to support clients in achieving fitness and health goals.
- Oversaw daily operations to ensure high-quality fitness training services.
- Developed and implemented comprehensive marketing strategies to attract new clients.
- Led strategic planning initiatives for long-term business growth and sustainability.
Customer Service Representative
Cornerstone Capital
02.2024 - 07.2024
- Delivered customer service to clients seeking information on mortgage loans, ensuring clarity and satisfaction. Oversaw management of escrow accounts for clients. Processed loan modifications for clients to meet their financial needs. Answer any questions about the servicing of their loans. Processed payments and refunds while clarifying the billing process for enhanced customer understanding. Mediated between borrowers and investors to resolve issues and facilitate effective communication.
- Assisted customers with inquiries and product information efficiently.
- Resolved complaints through effective communication and problem-solving skills.
- Managed order processing and ensured timely delivery of services.
Frontline Loan Servicer/ Department of Education Collector
VIRTUOSO SOURCING GROUP
08.2019 - 03.2020
- Negotiated and serviced loans, assisting consumers in overcoming default through tailored calculations and effective systems. Negotiated balances and settlements, aligning with company standards to facilitate consumer recovery. Processing & consolidating repayment plans. Document imaging in Laserfiche to approve consumers for loan programs. Built rapport with consumers to enhance retention and foster long-term relationships.
- Engaged with customers daily to address inquiries and provide assistance to ensure high satisfaction levels.
- Executed accurate transaction processing using company software. using company-specific software systems.
- Collaborated with team members to streamline operational workflows.
Loss Account Manager/Servicing Agent
SANTANDER CONSUMER USA
10.2013 - 08.2019
- Provided loans while delivering excellent customer service. Negotiate payment plans to bring loans current (Collections). Managed databases to ensure accurate information retrieval for delinquent customers (skip trace). Maintain knowledge of laws to ensure compliance. Ensured day-to-day support of consumer loans and lease accounts to secure timely payments. 150-250 inbound/outbound calls daily. Implemented strategies that reduced chargeoffs on at-risk accounts. for at risk accounts.
- Managed client accounts and maintained strong relationships with key stakeholders.
- Developed tailored financial solutions that met customer needs and preferences.
- Coordinated cross-functional teams to ensure seamless service delivery for clients.
Education
Personal Training Certificaiton -
NASM-CPT
Denver, CO01-2021
High School Diploma -
East High School
Denver, CO01-2002
Skills
- Emergency response
- Threat assessment
- Incident reporting
- Collections
- Customer relationship management
- Problem resolution
- Customer support
- Problem resolution
- Verbal communication
- Interpersonal skills
- Critical thinking skills
- Detail orientation
- Adaptability
- Self-motivated
- Customer support
Personal Information
Title: LOAN PROFESSIONAL
Certification
Interpersonal Communication, Eastern New Mexico University – Roswell, NM, 2003 - 2004
Timeline
Security Guard
Top Flight Security
02.2026 - Current
Customer Service Representative
Cornerstone Capital
02.2024 - 07.2024
CEO and Personal Trainer
True Impact Fitness Training
07.2021 - Current
Frontline Loan Servicer/ Department of Education Collector
VIRTUOSO SOURCING GROUP
08.2019 - 03.2020
Loss Account Manager/Servicing Agent
SANTANDER CONSUMER USA
10.2013 - 08.2019
Personal Training Certificaiton -
NASM-CPT
High School Diploma -
East High School