Ahmad Makki
Cincinnati
Summary
Results-oriented principal clinical specialist with a robust background in cardiac electrophysiology and clinical training at Abbott. Proven success in enhancing business performance through strategic client relationships and efficient product deployment. Proficient in team mentorship and optimizing clinical results by applying advanced problem-solving skills and extensive product expertise.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Principal Clinical Specialist
Abbott
2025 - Current
- Provide technical and clinical support in conventional and Ensite 3D Mapping cases. .
- Conducting technical and clinical trainings on cardiac electrophysiology products and principles.
- Provided clinical expertise for product implementation and training sessions.
- Mentored junior staff on best practices in clinical procedures and patient care.
- Managed clinical team schedule and addressed clinical/technical inquiries.
- Planned and executed sales strategies to drive business growth.
- Collaborated with healthcare professionals to resolve product-related inquiries.
- Trained new staff on equipment usage, safety protocols, and best practices in care.
- Prepared patients for procedures by explaining processes and ensuring comfort.
Senior Clinical Specialist
Abbott/ St.Jude Medical
2022 - 2025
- Provide technical and clinical support in conventional and Ensite Cardiac 3D Mapping cases.
- Conducting technical and clinical trainings on cardiac electrophysiology products and principles.
- Collaborated with healthcare professionals to provide clinical education on medical devices.
- Demonstrated product functionality and benefits to healthcare professionals, enhancing product understanding.
- Supported clinical trials by gathering and analyzing patient data for research purposes.
- Developed and maintained relationships with key opinion leaders in the medical field.
- Coordinated with sales teams to integrate clinical insights into marketing strategies.
- Planning and executing sales plan and ensuring business growth.
- Performed troubleshooting on complex clinical systems in order to resolve customer issues quickly.
AF Sales Supervisor
Abbott/ St.Jude Medical
2019 - 2022
- Planning and executing sales plan and ensuring business growth.
- Oversaw all aspects of Cleveland Clinic Abu Dhabi account, strengthening client relationships and driving sales.
- Mentored and developed AF team in GCC region, enhancing technical support and sales skills.
- Provide technical and clinical support in conventional and Ensite 3D Mapping cases.
- Conducting technical and clinical trainings on cardiac electrophysiology products and principles.
- Managed distributor quotas and stock levels while ensuring high service quality for effective supply chain operations.
- Product launch support through organized meetings for targeted customers.
Senior Field Technical Engineer
Abbott/ St.Jude Medical
2016 - 2019
- Conducting technical and clinical trainings on cardiac electrophysiology products and principles.
- Supported technical and clinical needs in conventional and Ensite 3D mapping cases, enhancing procedural outcomes.
- Facilitated product launch support through organized meetings, engaging targeted customers and promoting product understanding.
- Executing sales plan and ensuring business growth.
- Managed distributor quotas and stock levels to maintain product availability.
- Fully managing Cleveland Clinic Abu Dhabi Account.
Cardiac Rythm Management Product Specialist
Al Jeel Medical and Trading Co.
Jeddah
2012 - 2016
- Promote and provide Technical Support which includes attending and programming during the implantation procedure, patient follow-ups, and post shock device programming analysis for cardiac rhythm management devices such as Pacemakers, Intra Cardiac Defibrillator (ICD), Cardiac resynchronization therapy (CRT).
- Prepare and conduct product awareness trainings for technicians in the Western Area centers to enhance their skills and autonomy for troubleshooting devices during patients' follow-ups.
- Developed and maintained customer relationships to support sustainable business growth.
- Identified business opportunities and advocated for devices portfolio to enhance market presence.
- Executed business plan strategy to drive division growth and achieve goals.
Education
Bio-Medical Engineering -
Islamic University of Lebanon
Beirut01-2012
Skills
- Clinical expertise
- Cardiac electrophysiology
- Clinical research
- Clinical product knowledge
- Client relations analysis
- Product implementation
- Product training development
- Client engagement
- Client relations
- Team leadership
- Clinical problem solving
- Presentations expertise
- Client relations
Personal Information
- Date of Birth: 04/01/89
- Nationality: Lebanese
Accomplishments
- Constantly overachieving sales target through effective planning, A-level technical support and effort investment even with the COVID-19 situation.
- Turning Cleveland Clinic Abu Dhabi from a detractor to a supporter account with over 95% market share.
- Leading the Zero Fluoroscopy approach for 3D mapping cases in the region.
References
Available Upon Request
Languages
- English, Full Professional Proficiency
- Arabic, Native or Bilingual Proficiency
- French, Limited Working Proficiency
Languages
English
Full Professional
Arabic
Full Professional
French
Limited
Certification
CEPS Certified
Timeline
Principal Clinical Specialist
Abbott
2025 - Current
Senior Clinical Specialist
Abbott/ St.Jude Medical
2022 - 2025
AF Sales Supervisor
Abbott/ St.Jude Medical
2019 - 2022
Senior Field Technical Engineer
Abbott/ St.Jude Medical
2016 - 2019
Cardiac Rythm Management Product Specialist
Al Jeel Medical and Trading Co.
2012 - 2016
Bio-Medical Engineering -
Islamic University of Lebanon