Ahmad Mughal
Lahore,Punjab
Summary
Knowledgeable about overseeing schedules, administration and training. Hardworking and detail-oriented team leader experienced in call center environments, customer service management and team leadership. Experienced in leading and directing call center operations with more than 35 employees. Disciplined manager with 4 years of call center experience. Self-motivated manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Manager
Ahmad
11.2019 - Current
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
- Led daily team meetings to review performance, set targets and motivate staff.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Determined quality assurance benchmarks and set standards for improvement.
- Analyzed customer feedback to identify improvement opportunities and develop action plans.
Education
ADP (CS) - Accounting And Computer Science
Riphah International University
Harbanspura09.2023
Skills
- Staff Training
- Credit Adjustments
- Team Coaching
- Productivity Standards
- Quality Controls
- Employee Motivation
- Performance Improvements
Certification
- Certified Manager, Sean Abbot Logistics LLC - 3 Years
Love to play all the physical games.
I'll love to play cricket, basket ball and foot ball.
Languages
English
Professional Working
Timeline
Call Center Manager
Ahmad
11.2019 - Current
ADP (CS) - Accounting And Computer Science
Riphah International University
- Certified Manager, Sean Abbot Logistics LLC - 3 Years
Similar Profiles
Sandeep KaurSandeep Kaur
Warehouse Associate at AhmadWarehouse Associate at Ahmad
Rani TamimRani Tamim
Fratellis Eateries at AhmadFratellis Eateries at Ahmad
AYANDA BUTHELEZIAYANDA BUTHELEZI
Housekeeping Supervisor at AHMADHousekeeping Supervisor at AHMAD