Overview
Work History
Education
Skills
Classes
Languages
Timeline
Generic

Ahmad Hadi

Overview

2
2
years of professional experience

Work History

IT Technical Support Specialist

Schoolcraft College
Livonia, MI
08.2024 - Current
  • Provided exceptional technical support through both on-call assistance and on-campus troubleshooting, effectively resolving issues to enhance user experience and productivity.
  • Utilized Active Directory and a ticketing system to efficiently manage and prioritize support requests, streamlining the troubleshooting process.
  • Provisioned and imaged computers according to Schoolcraft specifications, ensuring optimal performance and reliability for staff and faculty distribution.

Technical Specialist

Michigan Dearborn
Dearborn, Michigan
08.2023 - 04.2024
  • Led troubleshooting efforts for both software and hardware issues, ensuring seamless assembly and optimal functionality of the robot.
  • Maintained robotic performance throughout tournaments, conducting real-time diagnostics and adjustments
    to keep the robot in peak operating condition.
  • Compiled and analyzed performance data on robotic parts, identifying trends and implementing improvements to enhance overall efficiency and functionality.

Front Desk Receptionist

Hand and Stone LLC
Dearborn, MI
02.2023 - 08.2023
  • Provided exceptional customer service by professionally handling incoming phone calls and addressing customer inquiries and concerns, ensuring satisfaction.
  • Managed customer bookings using Microsoft Excel, efficiently scheduling and updating records to maintain accuracy and organization.
  • Created and distributed daily reports on customer data and booking metrics for management, providing insights to support decision-making.

Education

Computer Engineering -

Schoolcraft College
Livonia, MI
05-2025

Computer Engineering

University of Michigan Dearborn
Dearborn, MI
05-2027

Skills

  • Ticketing Systems
  • Software Troubleshooting
  • Hardware Troubleshooting
  • Active Directory
  • Microsoft 365
  • Adaptability
  • Customer Service
  • Team Collaboration

Classes

Computer Based Systems - Acquired knowledge of computer  hardware, software, networking and security.
Intro/Advanced C++ - Gained skills in OOP, data structures, algorithms, and memory management.
Intro To Programming - Developed foundational skills in coding, problem-solving, and data structures using Python.

Linear Algebra - Completed a project regarding the application of Linear Algebra in electrical circuits.

Calculus 2 - Applied advanced problem-solving techniques to successfully complete a range of complex problems.

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual

Timeline

IT Technical Support Specialist

Schoolcraft College
08.2024 - Current

Technical Specialist

Michigan Dearborn
08.2023 - 04.2024

Front Desk Receptionist

Hand and Stone LLC
02.2023 - 08.2023

Computer Engineering -

Schoolcraft College

Computer Engineering

University of Michigan Dearborn

Similar Profiles

CREATE PROFILE
Ahmad Hadi