Ahmad Marnosh Mikaeel
West Covina,CA
Summary
Skilled immigration and social case manager with three years of experience providing comprehensive services to diverse groups. Proficient in evaluating client strengths, advocating for resources, and conducting thorough research for effective problem-solving. Demonstrated ability in conflict resolution and strong decision-making.
Overview
12
12
years of professional experience
Work History
Immigration Case Manager
International Institute Of Los Angeles
Los Angeles, CA
09.2023 - 09.2024
- Assisted immigration attorneys in the preparation of legal documents, including petitions, applications, and briefs.
- Organized supporting materials for immigration cases such as birth certificates, marriage licenses, financial records, and various immigration relief forms.
- Client collaboration for accurate paperwork and form completion
- Participated in client interviews, observed the questioning process, and recorded relevant details.
- Conducted comprehensive analysis of case information to provide support to legal professionals.
- Ensured systematic organization of legal records within company filing systems and databases.
- Effectively managed client calls and inquiries by delivering accurate and timely information.
- Conducted meetings with clients and attorneys to analyze case specifics and supporting evidence.
- Facilitated client communication with third-party immigration-related organizations.
- Ensured adequate documentation to back up client assertions during interactions with USCIS officers.
- Maintained comprehensive documentation according to USCIS guidelines.
- Scrutinized incoming correspondences from USCIS and other government entities concerning pending cases.
- Drafted affidavits of support for individuals seeking permanent residency.
- Collected all necessary immigration application paperwork from clients.
- Worked closely with clients to ensure all necessary paperwork was completed accurately before submitting applications to relevant government agencies.
- Translated relevant documents and interpreted verbal exchanges to enable clients' full understanding of the immigration procedures.
- Coordinated effective communication among clients, families, caregivers, and other agencies to ensure client satisfaction.
Case Manager/ Social Worker
International Institute Of Los Angeles
Los Angeles, CA
02.2022 - 09.2023
- Ensured accuracy in case records and documentation as per agency standards.
- Ensured timely submission of case reports to supervisors.
- Provided clients with information about community resources to address their needs.
- Connected individuals with suitable health care providers and community resources.
- Coordinated reliable transport for clients facing transportation challenges.
- Processed applications for Medi-Cal, CalWORKs, Cash Benefits, CalFresh, and General Relief benefits.
- Managed and facilitated case services, spanning intake assessments, crisis intervention, advocacy, and referrals.
- Effectively managed documentation and report preparation, ensuring timeliness.
- Provided referrals to medical, mental health, and social services.
- Performed assessments during home visits to evaluate living conditions and identify necessary supports.
- Conducted client assessments to identify their needs, strengths, and available resources.
- Facilitated access to housing, food pantries, and various transportation alternatives for clients.
Call Center Coordinator
International Institute Of Los Angeles
Los Angeles, CA
12.2021 - 02.2022
- Answered incoming calls and provided technical support to clients.
- Created detailed client service reports and tracked client interactions.
- Analyzed client feedback surveys and identified areas for improvement in service delivery.
- Managed client expectations by clarifying needs, identifying options, and recommending services.
Field Researcher/ Monitor
Checchi and Company Consulting, Inc. USAID
Kabul, Afghanistan
01.2017 - 02.2019
- Conducted field visits to ensure quality implementation of project activities.
- Devised optimal solutions to overcome challenges encountered during site operations
- Drafted evaluation reports based on collected data and analysis results.
- Developed surveys to collect feedback from beneficiaries about program effectiveness.
- Participated in capacity building initiatives related to monitoring and evaluation practices.
- Prepared periodic reports highlighting key findings from M&E activities performed.
- Collaborated with program and senior teams to develop critical qualitative and quantitative data collection methodologies.
- Created daily process reports to reflect accurate and up-to-date data.
- Performed daily data entry of site results.
- Maintained professional communication with implementing and monitoring teams.
- Conducted on-site visits to gather data on project performance across various Afghan provinces, including Panjshir, Logar, Ghazni, Wardak and Paktia.
Interpreter/English Translator
Tora Bora Media Production
Kabul, Afghanistan
08.2013 - 02.2014
- Provided clients with precise live oral translations and interpretations.
- Accurately interpreted conversations and information during meetings and interviews.
- Enhanced client comprehension of translations by offering relevant contextual information
- Collaborated effectively with a diverse team of colleagues to achieve objectives and resolve challenges associated with our documentary film.
- Facilitated identifying captivating conversations for filming purposes by working closely with the crew on-site.
- Verified the precision of translated content by reviewing scenes and footage.
Producer and Admin Officer
Azhand media production
Kabul, Afghanistan
08.2012 - 06.2013
- Established streamlined physical and electronic filing systems to enhance organizational productivity.
- Oversaw team management, budget administration, and event-planning logistics coordination.
- Managed office personnel activities ensuring efficient workflow.
- Monitored progress of projects to ensure timely completion according to quality standards.
- Prepared payment and usage agreements for crew members through contract drafting.
Education
BBA - Business Administration
Mashal Institute of Higher Education
Kabul, Afghanistan11-2018
12th Grade -
Ariana Kabul Private High School
Kabul, Afghanistan01-2013
Special Computer Course Muslim Hands - Information Technology
Muslim Institute
Kabul, Afghanistan06.2012
CIT (Certificate in Information Technology - Information Technology
Khana-e-Noor Institute of Higher Education
Kabul, Afghanistan01.2011
Skills
- Leadership
- Case Management
- Employee Motivation
- Event coordination
- Team management
- MS Office proficient
- Microsoft Windows
- A Hardware learnings
- Outlook express
- Hardware (Installation of Win 11 and other versions, Partition, Troubleshooting, Etc
- Appointment Scheduling
- Client Interviewing & Effective Client Communication
- Document Preparation
- Data collection and management
- Organizational Skills
- Teamwork and Collaboration
- Research and facts collecting
- Decision-Making
- Problem-solving abilities
- Professional Demeanor
References
REFERENCE 1- Ushma Vyas,
REFERENCE 2- Cindy Hernandez,
REFERENCE 3- Faisal Shahpoor, Credit analyst at Lendsure Mortgage Corp
contact: (858) 265-7575
REFERENCE 4- Ahmad Milad, Validation Engineer at Intel Inc
contact: (619) 452-9201
Languages
English
Native/ Bilingual
Hindi
Full Professional
Persian
Native/ Bilingual
Pashto
Professional
Timeline
Immigration Case Manager
International Institute Of Los Angeles
09.2023 - 09.2024
Case Manager/ Social Worker
International Institute Of Los Angeles
02.2022 - 09.2023
Call Center Coordinator
International Institute Of Los Angeles
12.2021 - 02.2022
Field Researcher/ Monitor
Checchi and Company Consulting, Inc. USAID
01.2017 - 02.2019
Interpreter/English Translator
Tora Bora Media Production
08.2013 - 02.2014
Producer and Admin Officer
Azhand media production
08.2012 - 06.2013
BBA - Business Administration
Mashal Institute of Higher Education
12th Grade -
Ariana Kabul Private High School
Special Computer Course Muslim Hands - Information Technology
Muslim Institute
CIT (Certificate in Information Technology - Information Technology
Khana-e-Noor Institute of Higher Education
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