Ahmad Omid Arman
Washington,DC
Summary
Raised in a family of shopkeepers, I started learning about sales by assisting my father in selling digital cameras and mastered my sales and customer service skills during my work with Afzali & Sons Ltd. and Jubilee Ice Cream. At Jubilee, I also demonstrated emotional intelligence, curiosity, presentation skills, and time management abilities that helped increased Jubilee's customer base and weekly sales. My sales and customer service experience made me devoted to giving every customer a positive and memorable experience, an attitude that would add more value to Verizon.
Overview
8
8
years of professional experience
Work History
Shift Leader
Jubilee Ice Cream
Washington, DC
06.2024 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift, which led to increased customer base and raised weekly sales from $13,500 to $25,000
- Resolved customer complaints promptly and professionally
- Fostered a team-oriented environment to increase morale and productivity
- Assisted in training new employees on shift operations
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Monitored employee performance to ensure compliance with company policies and procedures
- Managed inventory levels regularly by monitoring stock levels, ordering supplies on weekly basis, and ensuring product quality was up to standard prior to use or sale
Salesperson
Afzali & Sons Ltd.
Mazar-e Sharif, Afghanistan
02.2017 - 08.2017
- Provided personalized service, such as attaching stands to loudspeakers or integrating their loudspeakers with sound systems for quality purposes, to build relationships with customers
- Assisted customers in selecting appropriate products or services for their needs
- Advised customers on the latest product features such as wireless mics or Dish TVs and benefits
- Gathered data on competitors' pricing, products, and promotional activities that helped to offer more appealing prices on loudspeakers, which made more than $5,000 profit in one week
- Maintained accurate records of customer interactions and transactions to ensure transparency
Education
Politics
Washington and Lee University
Lexington, VA05-2023
Skills
- Sales and Upselling
- Problem-Solving
- Strong verbal and written communication
- Presentation
- Adaptability
- Persuasiveness
- Active Listening
- Collaboration
- Curiosity
Languages
Persian
Native/ Bilingual
English
Full Professional
Hindi
Professional
Timeline
Shift Leader
Jubilee Ice Cream
06.2024 - Current
Salesperson
Afzali & Sons Ltd.
02.2017 - 08.2017
Politics
Washington and Lee University
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