Jae'la Rowles
Washington,DC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Administrative Support Assistant
United States Marshals Service
12.2024 - Current
- Provide high-level administrative support to the U.S. Marshal and Deputy Marshal, including managing calendars, coordinating meetings, and processing procurement requests (157a).
- Facilitate internal operations by retrieving and distributing mail, maintaining updated organizational charts, and publishing internal communications (photo roster, telephone directory).
- Collaborate with law enforcement, federal agencies, and court systems to support prisoner transport, criminal writs, and court order logistics.
- Assist in event-related preparations by managing supply requests, coordinating space and resource needs, and ensuring compliance with office protocols.
- Maintain meticulous records of medical exams, call logs, and logistical operations, ensuring accuracy and timely updates.
- Adapt quickly to shifting priorities and urgent tasks, including after-hours support and real-time troubleshooting.
- Coordinate official travel arrangements using the E2 travel system, ensuring compliance with federal travel regulations and accurate expense tracking.
- Created District Newsletter template for the DCSC district.
Contractor With USMS- Clerical II
One Federal Solution
03.2024 - 12.2024
- Manage front desk operations, including answering and screening phone calls, retrieving mail from mail room, schedule meeting for the USM and CDUSM, responding to emails to provide assistance and support to both the DC/SC Admin and Operational teams.
- Create 157a's for procurement of supplies and services.
- Use MS Word, Excel, and office tools to manage files, emails, calendars, and deadlines. Prepare reports and correspondence, ensuring proper format and accuracy.
- Assist the prisoner coordination with coordinating prisoner transport and prisoner movement requests with the Bureau of Prisons, U.S. Probation, and U.S. Marshals nationwide. Assist Warrants and Evictions ops by redirecting criminal writs, court orders, and detainers.
- Maintain Periodic Medical Exam, Call Log and Package log trackers.
- Update and publish organizational chart, telephone directory and photo roster.
Welcome Desk Staff
University of Massachusetts Lowell
09.2019 - 05.2023
- Manage front desk operations, including greeting students in person, retrieving mail from mail center, taking phone calls and responding to emails to provide assistance and guidance of how to enroll, join and start new campus clubs/organizations.
- Post and distribute flyers about on-campus events and activities.
- Work closely with Assistant Director of Financial Administration to assist in managing and distributing pro-cards for over 100 clubs to club participants for use of purchasing materials, supplies and other items for club events.
- Assist in troubleshooting denied or missing pro-card requests using the Engage Management Information system. Provide authorized club officers with a petty cash box for them to use when they have at-the-door ticket sales for events.
- Perform cash box reconciliations when officer returns cash box to account for petty cash amounts and enter the difference as ticket sale proceeds into the EZ Facility club management software
Pathways Intern
Equal Employment Opportunity Commission
05.2021 - 03.2023
- Managed and scheduled several interviews for the Office of Legal Counsel via Microsoft Teams.
- Work closely with Title IV, Coordination, ADA and GINA, ADEA, and FOIA division supervisors to create monthly reports consisting of interagency meetings, FOIA requests, external briefings, new policies, etc.).
- Updated PowerPoint presentation slides, verified the accuracy of information and order of each PowerPoint slide for the Head of the Office of Legal Counsel Carol Miaskoff
- Contributed to the migration project of moving the past commissioners' box inventory project over to the Federal Records Center for transfer to the National Archives Records and Administration for permanent preservation.
- Created an Excel spreadsheet to track the progress of Document Management System (DMS) correspondence.
- Manage DMS Correspondences (PMA) by determining the context of correspondences sent to the EEOC (i.e., lawsuits, opinion requests, etc.) and sending them to the respective division supervisors and then sending back the responses.
Education
Bachelor of Science - Law Enforcement
University of The District of Columbia
Washington, DC05.2028
Bachelor of Science - Psychology with minor in Criminal Justice
University of Massachusetts Lowell
Lowell, MA09.2023
High School Diploma - undefined
Cesar Chavez PCS
Washington, D.C.06.2019
Skills
- Microsoft Office (Excel, Word, PowerPoint, Outlook and Teams)
- WebEx
- Sharepoint
- Cyber Security Assessment and Management
- Document Management Systems
- UFMS
- Appspace
Leadership and Event Coordinating Experience
Black Student Union, UMass Lowell – Creative Director & Event Coordinator
Mar 2021 – Sept 2023
- Designed and executed multiple high-attendance events, managing vendor negotiations, décor, entertainment, catering, and event promotion.
- Ensured successful event logistics, including setup, security coordination, space usage, and guest services.
- Recognized for excellence with the "Event of the Year" award for the BSU Hair Expo in 2023.
Student Government Association – Senator for FAHSS / Events Chair
Mar 2021 – May 2023
- Worked closely with faculty and administration to plan and execute student body events, including coordinating election logistics, scheduling venues, and managing communications.
Timeline
Administrative Support Assistant
United States Marshals Service
12.2024 - Current
Contractor With USMS- Clerical II
One Federal Solution
03.2024 - 12.2024
Pathways Intern
Equal Employment Opportunity Commission
05.2021 - 03.2023
Welcome Desk Staff
University of Massachusetts Lowell
09.2019 - 05.2023
High School Diploma - undefined
Cesar Chavez PCS
Bachelor of Science - Law Enforcement
University of The District of Columbia
Bachelor of Science - Psychology with minor in Criminal Justice
University of Massachusetts Lowell
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