Melissa Perez
Port Chester,NY
Summary
Dedicated and knowledgeable professional with 4 years of successful administrative and clinical experience in fast-paced office settings. Hardworking team player with an expertise of twelve specialties as well as completing various clerical tasks and offering staff support. Responsible, productive, and self-motivated to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Administrative Support Assistant
Northwell Health Physician Partners Multispecialty
02.2023 - Current
- Manage high volumes of incoming calls, emails, and faxes ensuring timely responses and accurate information dissemination.
- Assist patients with the check in process: obtaining insurance information, verifying insurance eligibility, collecting co-pays if applicable, and preparing the intake forms.
- Aid patients to schedule, reschedule, and cancel appointments.
- Complete incoming tasks and other clerical duties within a timely manner.
- Provide exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
- Identify and recommend changes to existing processes to improve accuracy, efficiency, and quality patient care.
- Train new hires on the front desk responsibilities, demonstrate and guide the proper processes to maneuver across multiple systems, and support and answer any questions or concerns they may have.
Medical Office Assistant
Northwell Health Midwifery at Harrison
10.2020 - 02.2023
- Documented vitals signs and chief complaints.
- Obtained the patient’s history, medications, allergies, and immunizations.
- Performed Venipuncture and processed specimens as well as urine dipsticks.
- Assisted in IUD and Nexplanon insertions and removals.
- Prepared used instruments for sterilization pick up.
- Situated patients on the NST Machine.
- Partook in administrative duties such as: scheduling and rescheduling appointments, verifying and scanning insurances, faxing medical records for continuity of care, checking patients in and out, answering phone calls, creating and delegating tasks, and collecting co-pays.
Medical Assisting Externship
Formé Medical Center and Urgent Care
07.2020 - 08.2020
- Participated in a 270 hour externship and executed the subsequent responsibilities: Phlebotomy, performing vital signs, prepping the exam rooms, rooming patients, collecting capillary blood tests, patient history intake, processing specimens, scheduling appointments, COVID-19 PCR and Antibody serology testing, greeting, verifying insurances, and restock/clean the exam rooms.
Education
Medical Assisting Certificate -
Westchester School For Medical & Dental Assistants
Ardsley, NY08.2020
Skills
- Bilingual (English and Spanish)
- Problem-solving
- Team player
- Detail-oriented
- Ambitious
- Microsoft Word, Powerpoint, Excel, Outlook, Teams, and Calendar
- Google Gmail, Slides, Docs, Calendar, and Classroom
- Proficiency in the following systems: eClinicalWorks, AllScripts EHR, Cerner Soarian, eCare NEXT, ImpactS, and Health Pay 24
Timeline
Administrative Support Assistant
Northwell Health Physician Partners Multispecialty
02.2023 - Current
Medical Office Assistant
Northwell Health Midwifery at Harrison
10.2020 - 02.2023
Medical Assisting Externship
Formé Medical Center and Urgent Care
07.2020 - 08.2020
Medical Assisting Certificate -
Westchester School For Medical & Dental Assistants
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