DENISSE MORALES
Allenhurst,USA
Summary
Experienced Administrative Support Assistant with a solid history in office management, staff support, and scheduling. Specialized in providing high-quality administrative support to teams, ensuring smooth daily operations. Strengths include exceptional organizational skills, proficiency in MS Office Suite and ability to manage multiple tasks simultaneously. Demonstrated success in streamlining processes and improving operational efficiency in past roles. Eager to leverage transferable skills and IT knowledge to transition into a technology-driven role, focusing on continued growth and innovation
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Support Assistant
MWR (Morale, Welfare, and Recreation) Child & Youth Development Center
Ft. Stewart, GA
06.2023 - Current
- Managed administrative operations and coordinated daily activities at MWR Child & Youth Development Centers, ensuring smooth program execution.
- Communicated and enforced policies while coordinating program events, demonstrating strong leadership and organizational abilities.
- Oversaw facility access by verifying sign-ins for parents, children, youth, and visitors, maintaining a secure and structured environment.
- Monitored child departures to ensure compliance with authorization protocols, safeguarding the well-being of all program participants.
- Managed child and youth registrations, terminations, and waitlist entries in the CYS database, accurately maintaining records through CYMS for tracking and reporting.
- Provided comprehensive administrative support, including preparing mail, copying, distributing correspondence, and maintaining daily activity reports.
- Advised parents on fees, waitlists, enrollments, and terminations policies while coordinating vacancies and reservations for hourly or full-day care programs.
Administrative Support Assistant
MWR (Morale, Welfare, and Recreation) Child & Youth Development Center
Ft. Riley, KS
09.2021 - 04.2023
- Greeted and assisted children, youth, parents, employees, and visitors with professionalism and courtesy.
- Answered and directed phone calls, identifying caller needs and connecting them with the appropriate staff.
- Ensured all parents, children, youth, and visitors sign in before entering the facility, maintaining security and compliance.
- Managed child and youth program registrations, enrollments, and terminations within the CYS database; utilized CYMS for data entry, transaction processing, and report tracking.
- Provided administrative support, including preparing and distributing mail, copying documents, drafting correspondence and memorandums, and maintaining daily activity reports for seamless operations.
Child and Youth Program Assistant
MWR (Morale, Welfare, and Recreation) Child & Youth Development Center
Ft. Riley, KS
06.2021 - 09.2021
- Greeted supervised children and youth aged 6 weeks to 18 years, ensuring a safe and engaging environment during indoor and outdoor activities.
- Planned, coordinated, and led developmentally appropriate activities tailored to program participants' needs and interests.
- Provided exceptional customer service by responding promptly and professionally to parents, offering solutions, and ensuring they felt valued and supported.
- Exceeded organizational performance metrics while maintaining a high standard of care and delivering consistent, high-quality service.
Sales Associate/Customer Service
Walmart
Manhattan, KS
10.2019 - 03.2020
- Greeted customers warmly, assist with inquiries, and ensure a positive shopping experience.
- Processed customer purchases efficiently while maintaining accuracy and professionalism at checkout.
- Organized and stocked merchandise, ensuring proper rotation and effective product presentation.
- Maintained clean and orderly workstations and sales areas to enhance customer experience.
- Set up and managed store displays to optimize product visibility and drive sales.
Call Center Operations Supervisor
Health Care Contact, TELEMEDIK
Guaynabo, PR
09.2017 - 04.2019
- Developed and executed call center strategies, setting performance targets and ensuring compliance with company policies.
- Hired, onboarded, and trained employees, fostering a high-performing and motivated team.
- Supervised and directed 120+ cross-functional employees across two locations, providing guidance and performance feedback.
- Monitored key performance indicators (KPIs), analyzed data, and prepared reports to optimize efficiency and service quality.
- Managed scheduling and timecard compliance, ensuring alignment with operational needs.
Health Care Call Center Quality Assurance Representative
Health Care Contact, TELEMEDIK
Guaynabo, PR
06.2014 - 09.2017
- Ensured consistent quality in production by developing and enforcing automated manufacturing practice systems, validating processes, and providing comprehensive documentation to maintain high standards.
- Evaluated customer service quality by analyzing inbound and outbound calls, identifying areas for improvement, and ensuring adherence to company standards.
- Led training and development programs for new employees, enhancing their understanding of company processes and customer service expectations.
- Developed and implemented process improvement and innovation strategies, contributing to the company's continued growth and efficiency.
- Built strong client relationships by addressing concerns, providing solutions, and offering personalized product or service recommendations, ensuring clients felt supported and valued.
- Met or exceeded call center metrics while maintaining excellent customer service, utilizing appropriate software, databases, and tools to enhance performance and customer satisfaction.
Education
Certification Of Completion - IT-Technical Support Fundamentals By Google
Coursera
03.2025 - 04.2025
Certification Of Completion - IT Network Technician
MedCerts
02.2025 - 03.2025
Master of Business Administration (MBA) -
National University College
Bayamon, PRBachelor of Science - Athletic Therapy
University of Puerto Rico
Associate of Applied Science - Physical Therapy Assistant
University of Puerto Rico
Skills
- Bilingual - English & Spanish (Fluent)
- Database management
- Policy enforcement
- Customer service
- Data entry
- Communication skills
- Team leadership
- Problem solving
- Time management
- Organizational skills
- Attention to detail
- Conflict resolution
- Facilities management
- Administrative procedures
- Document management
Certification
Foundations of Project Management by Google
Languages
- English, Fluent
- Spanish, Fluent
Technical Competencies - Software
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Timeline
Certification Of Completion - IT-Technical Support Fundamentals By Google
Coursera
03.2025 - 04.2025
Certification Of Completion - IT Network Technician
MedCerts
02.2025 - 03.2025
Administrative Support Assistant
MWR (Morale, Welfare, and Recreation) Child & Youth Development Center
06.2023 - Current
Administrative Support Assistant
MWR (Morale, Welfare, and Recreation) Child & Youth Development Center
09.2021 - 04.2023
Child and Youth Program Assistant
MWR (Morale, Welfare, and Recreation) Child & Youth Development Center
06.2021 - 09.2021
Sales Associate/Customer Service
Walmart
10.2019 - 03.2020
Call Center Operations Supervisor
Health Care Contact, TELEMEDIK
09.2017 - 04.2019
Health Care Call Center Quality Assurance Representative
Health Care Contact, TELEMEDIK
06.2014 - 09.2017
Master of Business Administration (MBA) -
National University College
Bachelor of Science - Athletic Therapy
University of Puerto Rico
Associate of Applied Science - Physical Therapy Assistant
University of Puerto Rico