Ahmadseerat Seerat
Sacramento,CA
Summary
Dynamic customer service professional with a proven track record at Local Shop, excelling in enhancing customer satisfaction through effective communication and active listening. Skilled in data entry and critical thinking, I have successfully trained new staff and resolved complaints, ensuring a seamless shopping experience and fostering team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Local Shop
03.2022 - 05.2024
- Assisted customers with inquiries and product selections to enhance overall shopping experience.
- Resolved customer complaints swiftly, maintaining high satisfaction levels through effective communication.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
- Trained new staff on customer service protocols and store policies to promote team effectiveness.
Library Student Assistant
Tabesh Universitry
06.2022 - 11.2022
- Assisted patrons with research inquiries and resource navigation.
- Managed circulation tasks, ensuring efficient check-in and check-out processes.
- Organized library materials, enhancing accessibility and user experience.
- Collaborated with staff to develop engaging educational programs for users.
Cashier
Local Shop
09.2020 - 11.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent tracking and reconciliation.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
Teacher's Assistant
Shaheen Training Center
03.2019 - 10.2019
- Assisted lead teachers in developing lesson plans and instructional materials.
- Supported classroom management by reinforcing positive behavior and addressing student needs.
- Facilitated group activities to enhance student engagement and collaboration.
- Implemented individualized education plans, ensuring tailored support for diverse learning requirements.
Education
High School Diploma -
Nangahar High School
AfghanistanDiploma An English Language -
Sheheen Training Center
AfghanistanBBA - BS Accounting
Sierra College
Rocklin, CA05-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Communication skill
- Attention to Detail
Certification
I don't have any certification an United state
Timeline
Library Student Assistant
Tabesh Universitry
06.2022 - 11.2022
Customer Service Representative
Local Shop
03.2022 - 05.2024
Cashier
Local Shop
09.2020 - 11.2020
Teacher's Assistant
Shaheen Training Center
03.2019 - 10.2019
High School Diploma -
Nangahar High School
Diploma An English Language -
Sheheen Training Center
BBA - BS Accounting
Sierra College