Ahmad Zaki Yadgari
Rancho Cucamonga,CA
Summary
Thoughtful technical professional looking to join company and be a team player. I excel in customer support and problem resolution, and have over 11 years of experience in technical industry, Warehouse and Sales. I have proven expertise in supporting and optimizing performance of network devices, desktops, hardware, software including; installation, configuration, backup and recovery, virus utilities, and preventative maintenance.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Sortation Center Warehouse Associate
Amazon
10.2023 - 04.2024
- Receiving incoming inventory and moving inventory as required
- Pulling and picking product as directed
- Working in sortation area to pack cases
- Processing VAS (Value Added Services) as needed
- Preparing orders for shipment and processing orders for returns
- Sorting, scanning, and stacking packages on pallets
- Getting customer orders ready for delivery
- Using technology like scanners, computers, and handheld printers
- Sorting packages onto pallets and using handheld electronic scanner to scan packages
- Manually wrapping pallets with shrink-wraps and using pallet jack.
- Consistently lifted materials weighing as much as 50 pounds.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Sales Associate
AZ Body Jewelry
06.2022 - 05.2023
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals
- Increasing in store sales
- Superior product knowledge
- Introducing promotions and opportunities to customers
- Cross-selling products to increase purchase amounts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
IT Specialist
PAE/CSSP
10.2019 - 01.2022
- Reviews diagnostics and assesses functionality and efficiency of systems
- Implements security measures
- Monitors security certificates and company compliance with requirements
- Offers technical support to company staff and troubleshoots computer problems
- Installs and updates software and hardware as needed
- Prepares project status reports by collecting, analyzing, and summarizing information
- Meets with prospective clients to determine needed resources and requirements
- Defines hardware, software, and network requirements
- Maintains networks
- Database administration
- Identifies and resolves project issues.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
IT Support Technician
PAE/SaSS
09.2017 - 09.2019
- Troubleshoot and resolve hardware and software issues for end-users
- Install and configure software applications and updates
- Manage user accounts and permissions in Active Directory
- Provide technical support for remote users via phone and email
- Monitor and maintain network infrastructure, including switches and routers
- Conduct regular backups and disaster recovery testing
- Collaborate with other IT teams to implement new technologies and systems
- Conduct security audits and implement security measures to protect against cyber threats
- Train end-users on new software and hardware systems
- Maintain inventory of hardware and software assets and order new equipment as needed.
IT Officer
Afghanistan Investment Support Agency (AISA)
06.2012 - 08.2017
- Manage users in active directory domain controller
- Implement and monitor ICT department policies and plans
- Routinely back up all servers
- Install, configure, and maintain network devices
- Training or directing users on correct use of software and hardware within system
- Ensure all operating systems are running smoothly and all updates are made in timely manner.
- Provided exceptional IT support for staff members, resulting in increased productivity.
- Assessed user needs and provided tailored training sessions for improved technological competency across departments
Data Entry Assistant
Afghanistan Investment Support Agency (AISA)
01.2012 - 05.2012
- Organize investor documents for compliance
- Scan and upload documents to the database
- Present monthly report documents to management
- Transfer hard data to soft
- Review, correct, and edit data
- Combine data from multiple systems, filling in incomplete information.
Education
Bachelor in Computer Science -
Kardan University
Kabul, Afghanistan 01.2014
High School -
Abdul Hadi Dawi High School
Kabul, Afghanistan01.2008
Skills
- System Administration (Firewalls, Switches, Routers, Cabling Management, Networking monitoring)
- Network Configuration and Maintenance
- Operating Systems (Windows, Mac, Linux)
- CCTV
- Computer Hardware (Repairing and Replacing Computer and Mobile phone Parts)
- Office 365
- Warehouse (Packaging and labeling, Lifting and sorting, Order Picking, Warehouse Safety, Heavy Lifting, Material Handling, Pallet Jacking
- Data Entry
- Excellent driving record
Professional Development
CCNA Certified - 2016
Citizenship
Permanent Resident (Green Card)
Languages
Persian
Full Professional
Urdu
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sortation Center Warehouse Associate
Amazon
10.2023 - 04.2024
Sales Associate
AZ Body Jewelry
06.2022 - 05.2023
IT Specialist
PAE/CSSP
10.2019 - 01.2022
IT Support Technician
PAE/SaSS
09.2017 - 09.2019
IT Officer
Afghanistan Investment Support Agency (AISA)
06.2012 - 08.2017
Data Entry Assistant
Afghanistan Investment Support Agency (AISA)
01.2012 - 05.2012
Bachelor in Computer Science -
Kardan University
High School -
Abdul Hadi Dawi High School
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