Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ahmed Abdellatif

SeaTac,WA

Summary

Experienced professional with a strong background in customer service, dispatch operations, and client relations, passionate about driving growth, and building meaningful customer connections. Over nine years in transportation and service roles have honed my communication, negotiation, and problem-solving abilities—skills I’m now applying in sales and business development. Known for delivering exceptional customer experiences, meeting performance targets, and managing high-demand operations with professionalism and precision. I’m eager to leverage my people skills and service-driven mindset to develop client relationships and contribute to revenue growth in the insurance and tech sales industries.

Overview

17
17
years of professional experience
4
4
years of post-secondary education

Work History

Driver

Uber
Seattle, United States
06.2016 - Current
  • Provided reliable and safe transportation services to passengers in Seattle, achieving a 4.99/5 star rating.
  • Maintained a clean and comfortable vehicle, ensuring a pleasant ride experience.
  • Optimized routes using navigation tools to avoid delays and ensure timely arrivals.
  • Completed over 6000 trips with a commitment to exceptional customer service and safety.

Service dispatcher

TMK Transportation
Seattle, Washington
02.2024 - 04.2025

• Efficiently dispatched tow trucks and roadside service drivers to various locations, ensuring timely assistance.

• Provided accurate quotes for services including towing, jump starts, and tire changes to enhance customer satisfaction.

• Monitored job progress and maintained clear communication between customers and drivers, fostering a seamless service experience.

• Managed truck maintenance records and submitted insurance invoices, ensuring operational accuracy at TMK Transportation.

• explain and sign impound contract with new customers

Service dispatcher

MV Transportation
Redmond, United States
09.2020 - 12.2023

Coordinated safe and reliable transportation for corporate and executive employees in high-demand environments.

Utilized real-time dispatch and route optimization to enhance service efficiency.

• Ensured a professional and discreet service experience, aligned with enterprise standards.

  • Coordinated daily schedules for drivers and vehicles to optimize service efficiency.
  • Monitored vehicle locations using GPS to ensure timely service delivery.

Retail Sales Associate

Custom Tee's
Knoxville, United States
11.2015 - 03.2020

• Provided exceptional customer service by assisting clients with design selection and customization options for personalized apparel.

• Managed in-store communications and order placements, ensuring print accuracy and adherence to quality standards.

• Supported sales growth through effective upselling techniques and fostering repeat customer engagement at Custom Tee's.

Administrator

Ferrari World Abu Dhabi
Abu Dhabi, UAE
02.2009 - 08.2015
  • Acted as the primary liaison between company management and internal/external stakeholders, ensuring seamless communication.
  • Coordinated travel arrangements and managed office supply orders to maintain operational efficiency.
  • Prepared meeting rooms with necessary equipment, supporting executive-level meetings and improving team collaboration.
  • Coordinated schedules and meetings for department heads and team members.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Answered incoming calls and responded to customer inquiries.
  • Checked office stock to determine supply levels and maintain inventory.

Education

Bachelor’s Degree - Management Information Systems

Al Alson High Private Institute
Cairo, Egypt
09.2004 - 09.2008

Skills

  • Inbound & Outbound Customer Engagement
  • Price Quoting & Service Estimation
  • Customer Retention & Loyalty Building
  • Account Support & Follow-Up
  • High-Volume Call Handling
  • Appointment Scheduling & Coordination
  • Data Entry & Accuracy
  • Contract & Service Explanation
  • Territory Awareness (Route & Coverage Knowledge)
  • Coachable
  • High attention to details
  • Microsoft office

Timeline

Service dispatcher

TMK Transportation
02.2024 - 04.2025

Service dispatcher

MV Transportation
09.2020 - 12.2023

Driver

Uber
06.2016 - Current

Retail Sales Associate

Custom Tee's
11.2015 - 03.2020

Administrator

Ferrari World Abu Dhabi
02.2009 - 08.2015

Bachelor’s Degree - Management Information Systems

Al Alson High Private Institute
09.2004 - 09.2008
Ahmed Abdellatif