Ahmed Abdelrashid Afifi
Columbus,OH
Summary
Motivated and detail-oriented Technical Support professional with hands-on experience supporting fiber-optic and broadband customers. Experienced in troubleshooting Windows devices, Microsoft 365, routers, ONTs, Mesh Wi-Fi systems, hardware and software issues while delivering outstanding customer service. Recognized by supervisors for reliability, professionalism, and consistently producing high-quality work. Known for a strong work ethic, fast learning ability, and taking ownership of every task until it is completed successfully. Seeking a Remote Part-Time Technical Support position with evening or flexible hours where I can apply my technical expertise while maintaining my current full-time position.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Technician – Technical & Network Support
GLO FIBER
05.2025 - Current
- Install and activate residential fiber-optic internet services.
- Troubleshoot Windows computers, Microsoft 365 applications, routers, ONTs, Mesh Wi-Fi systems, and customer networking equipment.
- Perform speed tests, ping tests, Ethernet testing, equipment resets, and Wi-Fi optimization.
- Assist customers with Active Directory user account requests and password-related support.
- Escalate advanced provisioning and network-related issues to internal IT teams when necessary.
- Complete 5–10 customer appointments daily while maintaining an average 85% completion rate.
- Document service activities and work orders using the CSG platform.
- Deliver outstanding customer service while educating customers on their networking equipment.
Hybrid Technician
OPTIMUM
02.2024 - 05.2025
- Installed broadband internet, television, and networking services.
- Configured routers, ONTs, Wi-Fi equipment, and customer devices.
- Diagnosed internet connectivity and network performance issues.
- Managed work orders through the Tech Mobility application.
- Used GPS routing to optimize daily appointments.
- Maintained excellent customer satisfaction while resolving technical issues.
Delivery Driver / Dispatcher
FRESHDIRECT
02.2021 - 01.2024
Driver
UBER
08.2018 - 01.2021
Education
Bachelor's Degree - Mass Communication
Ahram Canadian University
Skills
- Microsoft 365
- Windows 10 / Windows 11
- Active Directory (User Support)
- Technical Support
- Help Desk Support
- Remote Desktop
- Outlook
- Password Reset
- User Account Support
- TCP/IP
- DNS
- DHCP
- Network Troubleshooting
- Router Configuration
- ONT Installation & Support
- Mesh Wi-Fi Systems
- Ethernet Testing
- Speed Testing
- Ping Diagnostics
- Fiber Optics
- Broadband Services
- Customer Service
- Problem Solving
- CSG
- Tech Mobility
Certification
- Fiber To The Home (FTTH) – CATV Training Institute
- Customer Satisfaction – CATV Training Institute
- Radio Frequency Basics – CATV Training Institute
- Field Safety – CATV Training Institute
LANGUAGES
Arabic — Native
English — Fluent
Accomplishments
- Completed 5–10 customer appointments daily.
Timeline
Field Technician – Technical & Network Support
GLO FIBER
05.2025 - Current
Hybrid Technician
OPTIMUM
02.2024 - 05.2025
Delivery Driver / Dispatcher
FRESHDIRECT
02.2021 - 01.2024
Driver
UBER
08.2018 - 01.2021
Bachelor's Degree - Mass Communication
Ahram Canadian University